Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Poole

London,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work environment with exceptional leadership, planning and organizational skills. Diligent trainer and mentor with the ability to smoothly equip employees to independently handle daily functions and meet business needs with a customer focus, results-driven approach.


Overview

11
11
years of professional experience

Work History

Genius

Apple
05.2021 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times by modeling the conversation to each customer's needs and technical understanding.
  • Mentored coworkers on best practices, providing constructive feedback to support their professional growth while cultivating a safe learning environment.
  • Worked effectively in fast-paced environments showing strong multi-tasking skills and a proven ability to learn quickly and adapt to new situations.

ISE - Lead

Apple
07.2023 - 12.2023
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Achieved goals by utilizing company provided resources to uncover areas of opportunity and build collaborative plans to increase results as a team.
  • Managed daily zoning schedules for optimal resource allocation, maximizing overall efficiency.

Specialist, Technical Specialist, Lead (ISE)

Apple
09.2019 - 05.2021
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong client relationships through consistent communication and attentive service.
  • Accomplished multiple tasks within established timeframes.

Co-Manager, Associate Manager, Lead

Garage, Sephora, Express, Garage & Sephora
01.2013 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Organized employee training sessions focusing on product knowledge enhancement.
  • Maximized retail space utilization with efficient merchandise layout planning that optimized customer engagement.

Education

Rigdetown District High School

Skills

Critical Thinking

Team Leadership

Strategic Planning

Time Management

Customer Relations

Workflow Optimization

Complex Problem-Solving

Multitasking and Organization

Staff Training and Development

Verbal and written communication

Timeline

ISE - Lead

Apple
07.2023 - 12.2023

Genius

Apple
05.2021 - Current

Specialist, Technical Specialist, Lead (ISE)

Apple
09.2019 - 05.2021

Co-Manager, Associate Manager, Lead

Garage, Sephora, Express, Garage & Sephora
01.2013 - 01.2019

Rigdetown District High School

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Ashley Poole