Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Pierson

Ajax,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Collections Agent

Partners In Care Inc.
10.2023 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Achieved performance goals on consistent basis.
  • Reached out to approximately 120 account holders daily.
  • Counseled debtors on payment options and arranged installment agreements.
  • Investigated accounts with balance errors using accounting software.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Quantified debtor balances to avoid late payments and bad credit.

Customer Care Representative

Rogers Communications
01.2015 - 11.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Maintained and managed customer files and databases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Sales Associate

Best Buy
12.2013 - 12.2015
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

High School Diploma -

OSSD
Markham, ON

Skills

  • Strong interpersonal and communication skills
  • Proficient in Microsoft Office products and other fundamental programs
  • Ability to meet operational deadlines
  • Eager to undertake new challenges and responsibilities
  • Able to perform multiple jobs simultaneously
  • Displays superb organizational skills
  • Effective team leader and great with others

Languages

English
Native or Bilingual

Timeline

Collections Agent

Partners In Care Inc.
10.2023 - Current

Customer Care Representative

Rogers Communications
01.2015 - 11.2018

Sales Associate

Best Buy
12.2013 - 12.2015

High School Diploma -

OSSD

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Ashley Pierson