Ashley Phillips

• Supported youth experiencing homelessness and crisis by providing emotional support, active listening, and crisis intervention
• Assisted in creating safe, supportive, and structured environments for youth aged 12–25
• Helped facilitate daily programming and activities focused on life skills, personal growth, and emotional well-being
• Built positive therapeutic relationships with youth through trust, empathy, and consistency
• Supported case workers in goal planning, advocacy, and connecting youth with community resources
• Maintained accurate documentation and incident reports while following confidentiality and organizational policies
• Assisted with conflict resolution and de-escalation strategies during challenging situations
• Worked collaboratively with staff and external supports to promote stability, safety, and youth development

• Managed multiple schedules for a family of four, including coordinating medical appointments, school activities, and extracurricular events
• Developed daily routines with flexibility to accommodate changing family needs
• Established and managed household budgets, ensuring financial stability across utilities, and groceries
• Juggled caregiving duties with freelance work, maintaining a high level of organization and time management
• Achievements/Tasks

• Communicated with clients via phone and email to take orders and design custom cakes, cookies, and cupcakes
• Managed all aspects of order fulfillment, including product design, payment processing, and purchasing
• Worked within tight deadlines to deliver high-quality products for special occasions
• Committed to self-paced learning of cake design techniques and trends to improve service offerings
• Achievements/Tasks

• Served as a liaison between residents and the board, addressing concerns and ensuring clear communication
• Managed the public pool for the condominium community, ensuring safety protocols and smooth operations
• Contributed to decision-making processes on behalf of residents, providing insights on community needs and issues
• Achievements/Tasks

• Provided a range of spa services, including massages, facials, waxing, and manicures/pedicures
• Managed the scheduling system for client appointments, ensuring optimal service and efficiency
• Supervised staff, assigning duties, ensuring tasks were completed, and offering recommendations based on customer needs
• Achievements/Tasks