ASHLEY PETTA
Toronto,Canada
Summary
Compassionate Client Care Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, conflict resolution, and proactive communication. Excel in empathy, active listening, and adaptability, ensuring exceptional service and support to clients.
Overview
7
7
years of professional experience
Work History
Client Service
VCA Rosedale Animal Hospital
Toronto, ON
01.2022 - Current
- Welcoming and booking for clients and their pets for seven veterinary doctors
- Responsible for billing post-appointment and ensuring correct accounting has been performed
- Responsible for utilizing different computer software systems to complete administrative tasks such as completing referrals, insurance claims, reminder calls, food orders and blood work appointments.
- Documenting communication with clients and other staff into software systems
- Collect, reconcile and balance payments from clients through the moneris system
- Coordination and completion of paperwork eg insurance claims, medical history
- Facilitate communications between the veterinary staff and clients
- Work closely with medical to ensure a smooth appointment experience for the client
- Assist medical staff in correctly holding pets during medical services eg. vaccines, nail trims
- Complete tasks given by medical staff eg. booking appointments, contacting clients, relaying information to clients
Day Care Attendant
DOGGIELAND
Toronto, ON
09.2022 - 01.2023
- Monitored the day-care centre and all the dogs present
- Ensured the safety of each dog by monitoring their play
- Provided stimulation for the dogs
- Cleaned up the biological waste from the dogs
- Communicated with the front desk staff and clients regarding their dogs
- Fed and cared for the dogs
Educator
LULULEMON ATHLETICA
Toronto, ON
11.2021 - 09.2022
- Greeted, welcomed and aided customers with product requests
- Completed different tasks such as checking guests out, completing returns/exchanges, restocking products and fulfilling online orders
- Completed on-going training as well as taught new employees how to use the different technology systems
Youth Worker Relief
YMCA VANAULEY STREET SHELTER
Toronto, ON
05.2020 - 05.2021
- Responsible for screening and intake of residents
- Provided new residents with necessary information regarding rules, programs and the shelter schedule
- Supervised, supported and ensured residents followed shelter rules
- Enforced COVID-19 restrictions in place at the shelter to ensure resident safety and security
- Completed administrative tasks such as shift scheduling, case note documentation and resident file maintenance
- Responded to emergencies and crises following appropriate procedures
Clinic Flow Assistant
HOLLAND BLOORVIEW CHILDREN'S REHABILITATION HOSPITAL
Toronto, ON
12.2020 - 04.2021
- Provided administration and care support, gathering and keeping records of concise information
- Responsible for scheduling appointments, completing referrals and faxes, and organizing diagnostic tests such as ADOS modules for clients
- Communicated with patients, their families and doctors regarding appointments and test results
- Prepared and sanitized clinic rooms and ensured the safety of patients
Early Childhood Assistant Supply
TORONTO YMCA WEST END CHILD CARE CENTER
Toronto, ON
01.2020 - 12.2020
- Responsible for the safety and education of Toddler (18 to 23 months) or Preschooler (2 to 4 years old) groups
- Provided care and support of children such as feeding and cleaning them
- Facilitated programs and activities planned by Early Childhood Educator, per the YMCA Playing to Learn & A Place to Connect curriculum
- Completed administrative tasks such as documenting children's development and communicating with parents
- Sanitized and ensured a safe space for children and other attendants as per YMCA COVID-19 health and safety protocols
- Identified the indicators of abuse and prepared reports of signs of child abuse to the Child Protection Services
West Toronto Camper Care Coordinator
TORONTO YMCA DAY CAMPS
Toronto, ON
02.2019 - 08.2019
- Hired, trained and managed a team of 8 Camper Care Leads
- Produced three different trainings for Camper Care Leads, Camper Directors and Integration Counsellors
- Worked with the Regional Senior Director, Program Coordinator and Regional Director to support, oversee and help ensure the success of six different Camp Locations
- Spent each day at one of six sites aiding staff manage campers with challenging behaviour
- Collected and reviewed paperwork from integration counsellors on campers with challenging behaviours
West Toronto Integration Coordinator
TORONTO YMCA DAY CAMPS
Toronto, ON
02.2018 - 08.2018
- Worked in a team of eight integration coordinators to develop training material for camp staff and managed the delivery of day camp programs for children in the integration program
- Received the Non-Violent Crisis Intervention Certification
- Responsible for interviews and intake process for all volunteers at 6 different camps
- Provided day camp staff additional support for the children with additional needs or exhibited challenging behaviours at 6 different camps
- Communicated and collaborated with camp Directors regarding children with behavioural challenges
- Provided trainings in identifying and working with children with special needs and exhibiting behavioural problems
- Communicated and ensured relationships with parents and camp staff concerning behavioural incidents
- Completed administrative tasks related to my position
Education
Bachelor of Science - Kinesiology
York University
Toronto, On09.2020
Ontario Secondary School Diploma -
Oakwood Collegiate Institute
Toronto, On01.2011
Skills
- Proficient in computer software
- Scheduling software
- Excel
- Outlook
- Customer service skills
- Time management skills
- Interpersonal skills
- Relationship-building skills
- Adaptability
- Team player
- Attention to detail
- Organizational skills
- Self-motivated
- Trustworthy
References
References available upon request
Timeline
Day Care Attendant
DOGGIELAND
09.2022 - 01.2023
Client Service
VCA Rosedale Animal Hospital
01.2022 - Current
Educator
LULULEMON ATHLETICA
11.2021 - 09.2022
Clinic Flow Assistant
HOLLAND BLOORVIEW CHILDREN'S REHABILITATION HOSPITAL
12.2020 - 04.2021
Youth Worker Relief
YMCA VANAULEY STREET SHELTER
05.2020 - 05.2021
Early Childhood Assistant Supply
TORONTO YMCA WEST END CHILD CARE CENTER
01.2020 - 12.2020
West Toronto Camper Care Coordinator
TORONTO YMCA DAY CAMPS
02.2019 - 08.2019
West Toronto Integration Coordinator
TORONTO YMCA DAY CAMPS
02.2018 - 08.2018
Bachelor of Science - Kinesiology
York University
Ontario Secondary School Diploma -
Oakwood Collegiate Institute
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