Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ASHLEY PETTA

Toronto,Ontario

Summary

Meticulous and system-oriented Client Care Specialist offering several years of experience. Eager to support all clients with knowledgeable service and offering excellent record of going beyond job duties to satisfy customers.

Overview

3
3
years of professional experience

Work History

Client Care Specialist

VCA ROSEDALE ANIMAL HOSPITAL
01.2023 - Current
  • Appointment booking for clients and their pets for seven veterinary doctors
  • Welcome clients and patients to the clinic
  • Responsible for billing post appointments and ensuring correct accounting has been performed
  • Responsible for understanding and working the different computer software systems used to get different tasks done
  • Documenting into software systems communication with clients and other staff
  • Understanding and using the moneris system to collect payment from clients and ensuring the clinic balances the incoming money with the moneris system
  • Coordination and completion of paperwork eg insurance claims, medical history
  • Relaying certain test results to clients regarding their pets
  • Completion of tasks such as reminder calls, blood work appointments, answering simple questions posed by the clients, consulting with a veterinarian when necessary
  • Ordering specific diet foods and medications and coordinating pick up by clients
  • Answering emails, voicemails and phone calls from clients regarding their pets
  • Completing referrals for patients being referred to specialty clinics
  • Complying medical records for clients and sending them to other clinics when necessary
  • Balancing the register after the clinic has closed
  • Completing tasks to open and close the clinic correctly
  • Completing referrals to other animal hospitals for patients
  • When unable to answer questions coordinating clients with the veterinary doctors
  • Weighing and basic handling of pets (dogs & cats) during appointments
  • Assisting the Animal Care Attendants with nail trims done on cats and dogs while ensuring the safety of the staff.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
  • Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
  • Answered customer questions via telephone, email and live chat services.
  • Organized client files meticulously, ensuring easy access to important information for efficient problemsolving.
  • Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.

Educator

LULULEMON ATHLETICA
11.2021 - 01.2023
  • Greeted, welcomed and attended to the needs of the guests who enter the store
  • Assisted guests in locating products in the store
  • Assisted guests in obtaining the correct size of products
  • Checked guests who were ready to purchase company products
  • Returned or exchanged items for guests
  • Answered any questions guests had about the products or the company
  • Packed and mailed orders that were purchased online
  • Restocked products to ensure the appropriate quantity was being shown
  • Organized products to ensure they were in the correct spot on the sale floor
  • Was responsible for understanding, using and explaining the different technologies of products sold in the store
  • Expected to complete ongoing training which the company provided.

Clinic Flow Assistant

HOLLAND BLOORVIEW CHILDREN'S REHABILITATION HOSPITAL
12.2020 - 04.2021
  • Organized appointments and referrals for three different developmental doctor's clinics
  • Set up clinic rooms before appointments then clean up and sanitize the rooms after the appointments
  • Set up diagnostic tests (e.g
  • ADOS modules) and then collected data from completed diagnostic testing for the doctor to interpret
  • Contacted client and their families regarding their appointments
  • Communicated with doctors regarding client questions and concerns
  • Meet with families before their appointments to take the height and weight of the client before their appointments
  • Received referrals/prescriptions/additional appointment information from the doctor for the clients after their completed appointment
  • Completed and faxed prescriptions to the appropriate location for clients after completing appointments
  • Coordinated with doctors and registration staff to rebook cancelled or missed appointments
  • Completed external & internal referrals for clients after their completed appointment.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

Bachelor of Science in Kinesiology -

York University
Toronto, On
09.2020

Ontario Secondary School Diploma -

Oakwood Collegiate Institute
Toronto, On
01.2011

Skills

  • Proficient in computer software including Scheduling software, Excel and Outlook
  • Strong customer service skills and time management skills
  • Well-developed interpersonal and relationship-building skills: able to build rapport and communication with other staff and clients
  • Adaptable and a great team player
  • Attention to detail and strong organizational skills
  • Self-motivated and trustworthy

References

References available upon request

Timeline

Client Care Specialist

VCA ROSEDALE ANIMAL HOSPITAL
01.2023 - Current

Educator

LULULEMON ATHLETICA
11.2021 - 01.2023

Clinic Flow Assistant

HOLLAND BLOORVIEW CHILDREN'S REHABILITATION HOSPITAL
12.2020 - 04.2021

Bachelor of Science in Kinesiology -

York University

Ontario Secondary School Diploma -

Oakwood Collegiate Institute

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ASHLEY PETTA