ASHLEY PETTA
Toronto,Ontario
Summary
Meticulous and system-oriented Client Care Specialist offering several years of experience. Eager to support all clients with knowledgeable service and offering excellent record of going beyond job duties to satisfy customers.
Overview
3
3
years of professional experience
Work History
Client Care Specialist
VCA ROSEDALE ANIMAL HOSPITAL
Toronto, ON
01.2023 - Current
- Appointment booking for clients and their pets for seven veterinary doctors
- Welcome clients and patients to the clinic
- Responsible for billing post appointments and ensuring correct accounting has been performed
- Responsible for understanding and working the different computer software systems used to get different tasks done
- Documenting into software systems communication with clients and other staff
- Understanding and using the moneris system to collect payment from clients and ensuring the clinic balances the incoming money with the moneris system
- Coordination and completion of paperwork eg insurance claims, medical history
- Relaying certain test results to clients regarding their pets
- Completion of tasks such as reminder calls, blood work appointments, answering simple questions posed by the clients, consulting with a veterinarian when necessary
- Ordering specific diet foods and medications and coordinating pick up by clients
- Answering emails, voicemails and phone calls from clients regarding their pets
- Completing referrals for patients being referred to specialty clinics
- Complying medical records for clients and sending them to other clinics when necessary
- Balancing the register after the clinic has closed
- Completing tasks to open and close the clinic correctly
- Completing referrals to other animal hospitals for patients
- When unable to answer questions coordinating clients with the veterinary doctors
- Weighing and basic handling of pets (dogs & cats) during appointments
- Assisting the Animal Care Attendants with nail trims done on cats and dogs while ensuring the safety of the staff.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Answered customer questions via telephone, email and live chat services.
- Organized client files meticulously, ensuring easy access to important information for efficient problemsolving.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
Educator
LULULEMON ATHLETICA
Toronto, ON
11.2021 - 01.2023
- Greeted, welcomed and attended to the needs of the guests who enter the store
- Assisted guests in locating products in the store
- Assisted guests in obtaining the correct size of products
- Checked guests who were ready to purchase company products
- Returned or exchanged items for guests
- Answered any questions guests had about the products or the company
- Packed and mailed orders that were purchased online
- Restocked products to ensure the appropriate quantity was being shown
- Organized products to ensure they were in the correct spot on the sale floor
- Was responsible for understanding, using and explaining the different technologies of products sold in the store
- Expected to complete ongoing training which the company provided.
Clinic Flow Assistant
HOLLAND BLOORVIEW CHILDREN'S REHABILITATION HOSPITAL
Toronto, ON
12.2020 - 04.2021
- Organized appointments and referrals for three different developmental doctor's clinics
- Set up clinic rooms before appointments then clean up and sanitize the rooms after the appointments
- Set up diagnostic tests (e.g
- ADOS modules) and then collected data from completed diagnostic testing for the doctor to interpret
- Contacted client and their families regarding their appointments
- Communicated with doctors regarding client questions and concerns
- Meet with families before their appointments to take the height and weight of the client before their appointments
- Received referrals/prescriptions/additional appointment information from the doctor for the clients after their completed appointment
- Completed and faxed prescriptions to the appropriate location for clients after completing appointments
- Coordinated with doctors and registration staff to rebook cancelled or missed appointments
- Completed external & internal referrals for clients after their completed appointment.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science in Kinesiology -
York University
Toronto, On09.2020
Ontario Secondary School Diploma -
Oakwood Collegiate Institute
Toronto, On01.2011
Skills
- Proficient in computer software including Scheduling software, Excel and Outlook
- Strong customer service skills and time management skills
- Well-developed interpersonal and relationship-building skills: able to build rapport and communication with other staff and clients
- Adaptable and a great team player
- Attention to detail and strong organizational skills
- Self-motivated and trustworthy
References
References available upon request
Timeline
Client Care Specialist
VCA ROSEDALE ANIMAL HOSPITAL
01.2023 - Current
Educator
LULULEMON ATHLETICA
11.2021 - 01.2023
Clinic Flow Assistant
HOLLAND BLOORVIEW CHILDREN'S REHABILITATION HOSPITAL
12.2020 - 04.2021
Bachelor of Science in Kinesiology -
York University
Ontario Secondary School Diploma -
Oakwood Collegiate Institute