Ashley Person
Winnipeg,MB
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Lifetouch Canada
09.2015 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls and emails with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to support requests from customers and patiently walked individuals through basic troubleshooting tasks.
Hairstylist
Evoluir Hair Salon
12.2013 - 08.2014
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
Hairstylist
Regis Hair Salon
09.2007 - 12.2012
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Mixed pigments and used proper techniques to achieve desired color.
- Developed loyal following of clients by providing high-quality services.
Education
High School Diploma -
Sisler High School
Winnipeg, MBHairstyling And Marketing Certificate - Hairstyling And Marketing
Academia Dei Capelli
Winnipeg, MBInsurance License - Life Insurance And Accident And Sickness
Insurance Council of Manitoba
Winnipeg, MB02.2023
Skills
- Sales Expertise
- Active Listening
- Retail Sales Customer Service
- Credit Card Payment Processing
- Customer Relations
- Cosmetology Principles Knowledge
- Advanced Communication Skills
- Insurance Industry Knowledge
- Customer Needs Assessments
- Building Relationships
- Insurance Eligibility
- Production Goals
Timeline
Customer Service Representative
Lifetouch Canada
09.2015 - 12.2022
Hairstylist
Evoluir Hair Salon
12.2013 - 08.2014
Hairstylist
Regis Hair Salon
09.2007 - 12.2012
High School Diploma -
Sisler High School
Hairstyling And Marketing Certificate - Hairstyling And Marketing
Academia Dei Capelli
Insurance License - Life Insurance And Accident And Sickness
Insurance Council of Manitoba
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