Ashley Perez

• Established a safe space where students felt comfortable sharing their thoughts openly without fear of judgment or ridicule by peers or instructors.
• Implemented strategies aimed at increasing engagement levels among reluctant learners or those experiencing difficulties with specific concepts.
• Fostered a culture of mutual respect, teamwork, and cooperation among staff members by promoting open dialogue and shared decision-making processes.
• Collaborated with fellow staff members to create a cohesive, supportive environment for all students.
• Made copies and prepared materials for lessons and special activities.
• Provided one-on-one help for students struggling with learning concepts.
• Consistently adhered to safety protocols, minimizing risk factors during activities both on-site and off-campus locations.
• Managed classroom behavior effectively by setting clear expectations and maintaining consistency in enforcing rules.
• Boosted participants'' confidence and skills through personalized attention and positive reinforcement.
• Developed positive and productive relationships with kids, parents and staff.
• Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
• Assisted in preparing recreational materials and supplies for each activity.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
• Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
• Integrated various teaching methods to accommodate different learning styles, resulting in greater overall comprehension.

• Verify Patient insurance information and Coverage details
• Review documentation to determine eligibility
• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
• Assured timely verification of insurance benefits for patients to receive devices
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Improved communication to patients by explaining insurance benefits and financial responsibilities.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Managed high-volume insurance verifications within pressured timeframes
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.

• Schedule and create orders for pick up & Drop off of medical equipment
• Coordinated with logistics department to expedite delivers for customer orders.
• Verify insurance information and documentation review
• Authorization submission for products
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.

• Multi department support
• Demonstrate excellent time management and organization skills
• Review daily Inpatient census and document discharged patients. Copy requested clinical documents from patient chart for utilization review nurses to report to insurance. Copy and send clinical packets daily, to coordinate patient care for both utilization review and social services departments.
• Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
• Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted in coordinating successful transfers of patient information for contained care to other healthcare providers or care facilities

Diploma received

Diploma not received