Versatile Claims Adjuster bringing proficiency in investigating, negotiating, and settling insurance claims. With a strong background in interpreting policy language and determining coverage, have demonstrated success in managing multiple cases simultaneously with professionalism and accuracy. Known for exceptional communication skills combined with analytical acuity to identify fraudulent claims and protect company assets. Always proactive and resourceful, making positive impacts on operational efficiency and customer satisfaction rates.
Hi, I’m
Ashley Perez
Castaic
Summary
Skills
- Claims evaluation
- Policy interpretation
- Customer service
- Settlement negotiation
- Multitasking and organization
- Decision-making
Overview
9
years of professional experience
Work History
Automobile Club of Southern CaliforniaValencia
Claims Adjuster
09.2019 - 08.2022
Job overview
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Contacted banks to acquire credit information.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Interpreted policy language to determine coverage for insureds under various lines of business.
La Petite AcademySaugus
Center Director
08.2020 - 07.2025
Job overview
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Maintained compliance with legal requirements and applicable guidelines.
- Tracked and replenished inventory to maintain par levels.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Tutor TimeWoodland Hills
Center Director
09.2017 - 08.2020
Job overview
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Maintained compliance with legal requirements and applicable guidelines.
- Tracked and replenished inventory to maintain par levels.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
La Petite AcademySaugus
Assistant Director
08.2016 - 09.2017
Job overview
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations among all personnel.
- Participated in networking events to promote organizational interests.
- Delegated work to staff, setting priorities and goals.
- Implemented customer service initiatives to improve client satisfaction.
Education
Cal State University NorthridgeNorthridge, CA
BA from Child and Adolescent Development
05.2016
University Overview
References
References
Available upon request
Other
Other
Over 5 years experience of customer service, Compassionate listener and nimble in handling conflicts, Proficient in MS Word, MS Excel, PowerPoint, Photoshop, Adobe Illustrator, Mac and PC
Timeline
Center Director
La Petite Academy
08.2020 - 07.2025
Claims Adjuster
Automobile Club of Southern California
09.2019 - 08.2022
Center Director
Tutor Time
09.2017 - 08.2020
Assistant Director
La Petite Academy
08.2016 - 09.2017
Cal State University Northridge
BA from Child and Adolescent Development
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