Ashley Penny
Brampton,ON
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Relationships Specialist /Central Processing
Automotive Financial Corporation
Brampton
11.2023 - 04.2024
- Assisted dealers with adding vehicles to their floorplans
- Verified bank statements, bill of sales and lien searches to ensure authenticity of transactions
- Promptly assisted dealers with request for ownership pickups and transfers
- Managed over 1000 vehicle ownerships and central processing for 5 branches across Canada
- Liened and discharged vehicles daily for 5 branches
- Ensured process were completed in compliance with company and government policies
Administrative Assistant
Elegant Touch Renovations
Brampton, ON
02.2020 - 05.2023
- Developed administrative processes to achieve organizational objectives and improved company efficiency significantly.
- Received and routed incoming calls and correspondence to promote timely communication.
- Responded to inquiries via email, telephone and social media platforms.
- Prepared and prioritized calendars and correspondence.
- Oversaw invoicing and billing functions, achieving consistent and accurate payments.
- Coordinated appointments, meetings and material drop-offs.
Bridal Stylist
David’s Bridal
Hamilton
10.2017 - 03.2021
- Managed client expectations through open communication and collaborative style at each planning and implementation stage.
- 2X top-selling bridal winner circle stylist
- Resolved service issues and coordinated returns processing.
- Maintained high feedback ratings from customers by providing outstanding customer service
- Developed and maintained positive customer relationships through effective communication.
- Identified cross-selling opportunities and communicated promotions to customers to increase sales.
Receptionist
Sutton Group Realty
Mississauga, ON
01.2020 - 05.2020
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Created and posted new listings on various real estate platforms
Placement
ICC Immigration INC
Mississauga, ON
01.2018 - 04.2018
- Drafted visitor visa invitation letters for clients.
- Completed client's immigration applications with accuracy and precision.
- Wrote letters of explanation to the Embassy on behalf of candidates who were refused visas.
- Developed and implemented processes to simplify work, standardize procedures and help immigration team operate more efficiently and effectively.
- Provided administrative support to boost the firm's document production and legal correspondence.
Customer Service Representative
Discount Car and Truck Rental
Brampton
05.2015 - 08.2016
- Processed rentals and collected associated payments.
- In charge of operation for Brampton location while management was in transition
- Drafted contracts, explained terms to customers and acquired signatures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Paralegal Diploma -
Mohawk College
Hamilton,ON04.2019
Bachelors of Business Management -
Ryerson University
04.2016
Secondary School Diploma -
St. Edmund Campion
06.2014
Skills
- Proficiency in Microsoft Suite, Docusign, Salesforce,Tableau and Google Workspace
- Strong writing and communication skills
- Exceptional problem-solving skills as an effective team member
- Ability to multi-task, prioritize, and manage time effectively
Timeline
Relationships Specialist /Central Processing
Automotive Financial Corporation
11.2023 - 04.2024
Administrative Assistant
Elegant Touch Renovations
02.2020 - 05.2023
Receptionist
Sutton Group Realty
01.2020 - 05.2020
Placement
ICC Immigration INC
01.2018 - 04.2018
Bridal Stylist
David’s Bridal
10.2017 - 03.2021
Customer Service Representative
Discount Car and Truck Rental
05.2015 - 08.2016
Paralegal Diploma -
Mohawk College
Bachelors of Business Management -
Ryerson University
Secondary School Diploma -
St. Edmund Campion
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