Summary
Work History
Education
Skills
Accomplishments
Websites
Affiliations
Timeline
Generic

Ashley Otieno

La Cañada Flintridge

Summary

I’m a dependable and adaptable team player with a strong work ethic and a passion for helping others. I thrive in fast-paced environments, communicate clearly, and stay calm under pressure. With experience in customer service and a growing background in public health, I bring both people skills and attention to detail to every role. I'm always ready to learn, grow, and contribute in meaningful ways.

Work History

Amazon Locker+ Customer Service Associate

Amazon
La Cañada Flintridge
01.2025 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Kept work area neat, clean, and well-stocked at all times.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps.

Education

Associate of Science - Public Health

Pasadena Community College
Pasadena

Skills

  • Friendly and professional support for in-person interactions
  • Familiar with handheld devices, basic computer tools, and online systems
  • Comfortable adjusting to new environments or routines
  • Stays calm under pressure and handles issues professionally
  • Works well with other associates and leadership when needed
  • Able to resolve customer concerns and escalate when needed

Accomplishments

  • City of STEM Volunteer – Science Outreach
    Exposition Park in Los Angeles, California
  • Volunteered at the City of STEM event, guiding children through interactive battery experiments. Helped make science fun and engaging by teaching basic electrical concepts in a hands-on way.
  • Volunteer – Family-Led Clothing Donation Project for Children in Africa
    Palm Crest Elementary School

Participated in a family-founded initiative to collect and donate clothes to children in Africa. Helped organize donations, raise awareness at school, and was featured in a school article for community service efforts.

Affiliations

  • High School Softball Team
    Demonstrated teamwork, perseverance, and time management while competing in school athletics.

Timeline

Amazon Locker+ Customer Service Associate

Amazon
01.2025 - Current

Associate of Science - Public Health

Pasadena Community College

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Ashley Otieno