Ashley Ostrom
Belleville,Canada
Summary
To obtain part-time or full-time employment where I can utilize and further develop my skills.
Overview
22
22
years of professional experience
Work History
Crew Member
McDonald's
04.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
Cashier/Stocker/Assistant Sales Manager(Keyholder)
Dollar Tree Canada
10.2017 - 06.2020
- Assist customers, take payment and pack bags
- Stock shelves, unload the truck on delivery days, and safely stack boxes
- Assist with customer complaints, nightly deposits and washouts, supervise sales floor, delegate tasks, complete daily paperwork
- Lock up and secure store
- Opening the store
- Prepping stockroom for the next delivery truck.
Packer/sorter
Sears Canada
10.2012 - 01.2013
- Check products to make sure they matched package description, pack orders to go to outlet stores
- Great attention to detail, and working in a fast paced environment, which little room for errors
- Heavy lifting, loaded crates on to conveyor for shipment from the warehouse.
Crew - Front Counter Cashier/Service, Drive-Thru
McDonald's(CJMA Food Services)
09.2011 - 05.2012
- Take customer orders, taking payment and assembling orders
- Also, taking customer complaints & resolving mistakes
- Secondary cleaning duties were also a part of the position.
Customer Service Representative
Stream
07.2007 - 10.2007
- Tracking customer orders, resolving and logging customer complaints/compliments, in an inbound call center environment, all while providing exceptional customer experience.
Management Trainee
Reitmans Clothing Store
03.2007 - 05.2007
- As Management Trainee I was expected to open and close the store fulfilling all open and closing duties, supervise staff, handle customer complaints, order and receive stock, along with many other tasks
- Although I only held this positon for a short while I gained much experience as only three weeks in, the Head Store Manager went on leave and I was left to run the store in her absence.
Customer Service Representative
Multi Channel Communications Inc.
07.2006 - 03.2007
- Answering customer inquiries about products, taking and arranging payments, technical troubleshooting, handling customer complaints, and handling customer orders are among the many tasks performed while in this position.
Collection Agent
NCO
10.2005 - 07.2006
- For this position I was required to track and call customers to negotiate payment arrangements on past due credit cards
- I also took inbound calls to do the same
- Handled customer complaints, educated customers on accounts and possible consequences and worked on a team to meet collection goals.
Hairstylist
Mondo Lido Haircare
12.2003 - 10.2005
- My responsibilities for this position were cutting, colouring, perming, styling hair, facial waxing, piercing ears, giving cosmetic advise, selling products, working cash and cleaning the shop.
Customer Service Representative
Sears Canada
11.2004 - 03.2005
- Taking customer orders for the catalogue, handling payments, refunds, customer complaints and resolving errors in orders were among the tasks required for this position.
Team's Coordinator
McDonald's Restaurants
10.2002 - 04.2004
- As Team's Coordinator I acted as mediator between staff and management
- I was expected to supervise and lead small groups of staff, handle customer complaints, take and complete customer orders and act as management when there was no management on the floor
- This position required me to lead by example as well as delegate tasks to be completed.
Education
O.S.S.D -
Quinte Secondary School
Belleville, Ontario06.2003
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Integrity and Honesty
- Initiative and Self-Motivation
- Drive-Thru Operations
- Crew Leadership
- Hospitality service expertise
- Telephone Etiquette
References
Available Upon Request
Languages
English
Timeline
Crew Member
McDonald's
04.2023 - Current
Cashier/Stocker/Assistant Sales Manager(Keyholder)
Dollar Tree Canada
10.2017 - 06.2020
Packer/sorter
Sears Canada
10.2012 - 01.2013
Crew - Front Counter Cashier/Service, Drive-Thru
McDonald's(CJMA Food Services)
09.2011 - 05.2012
Customer Service Representative
Stream
07.2007 - 10.2007
Management Trainee
Reitmans Clothing Store
03.2007 - 05.2007
Customer Service Representative
Multi Channel Communications Inc.
07.2006 - 03.2007
Collection Agent
NCO
10.2005 - 07.2006
Customer Service Representative
Sears Canada
11.2004 - 03.2005
Hairstylist
Mondo Lido Haircare
12.2003 - 10.2005
Team's Coordinator
McDonald's Restaurants
10.2002 - 04.2004
O.S.S.D -
Quinte Secondary School
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