Ashley Ormerod

• Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
• Increased client retention through excellent communication and rapport-building with pet owners.
• Streamlined appointment scheduling process, resulting in reduced wait times for clients.
• Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
• Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed.
• Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.

• Washed, trimmed and brushed animals to maintain good grooming standards.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
• Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.

Owned and operated my own in house dog boarding from my home.