Ashley O'Keith-Coke
Marriage & Family Therapist (MFT)
San Diego
Summary
Graduate student pursuing a Master of Arts in Marriage and Family Therapy and Clinical Counseling at National University, focusing on trauma, family systems, and culturally responsive care. Strong foundation in family systems theory, clinical assessment, human development, and community mental health, with practical experience in evaluating relational dynamics and supporting ethical decision-making in clinical contexts. Academic work emphasizes cultural competency, strengths-based case management, and evidence-based interventions across diverse populations. Experience mentoring at-risk youth and a background as a former foster parent reflect a commitment to advocacy and resilience-building, complemented by certification in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) to integrate trauma-informed practice with research-informed approaches for supporting families and communities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Therapist Intern
Center of Resiliency
09.2025 - Current
- Documented therapeutic goals and client progress under clinical supervision.
- Assisted in implementing therapeutic interventions to support insight, coping, and growth.
- Presented case updates in team meetings, contributing to treatment planning discussions.
- Engaged in ongoing professional development to strengthen trauma-informed and evidence-based practice.
- Participated in assessment and treatment-planning processes in collaboration with supervisors.
- Maintained confidentiality and adhered to ethical guidelines, following professional and program standards.
- Supported clients in developing self-awareness through reflective and guided therapeutic activities.
Quality Control Specialist
State Farm
12.2022 - 05.2023
- Conducted quality evaluations and provided feedback to improve service accuracy and compliance.
- Managed client inquiries with empathy and efficiency, ensuring adherence to industry regulations.
- Collaborated with oversight teams to enhance operational effectiveness and service delivery.
- (REMOTE)
Quality Assurance Fraud Specialist I
USAA
12.2019 - 04.2022
- Analyzed data for fraud detection, ensuring adherence to regulatory compliance standards.
- Evaluated recorded interactions, offering feedback to improve client communication and service delivery.
- Provided critical decision-making on claims, utilizing problem-solving and analytical skills.
- (REMOTE)
Senior Operations Representative
Merrill Lynch
02.2017 - 12.2019
- Assisted clients with financial accounts and guided them through decision-making processes.
- Conducted quality assurance reviews, provided performance feedback, and mentored new hires.
- Developed training materials to improve employee retention and service accuracy.
Case Manager (Volunteer)
Navy-Marine Corps Relief Society
08.2015 - 04.2016
- Provided case management and financial counseling to military families in need.
- Developed individualized financial plans to promote long-term stability for clients.
- Served as a mentor, fostering teamwork and enhancing support services.
Education
Master of Arts - Marriage & Family Therapy and Clinical Counseling
National University
San Diego, CA08.2026
Bachelor of Science - Information Science
University of Southern Mississippi
Hattiesburg, MS12.2016
Skills
- Cultural Competency
- Systemic Evaluation
- Family Systems Theory
- Ethical Decision Making
- Clinical Assessment
- Case Conceptualization
- Trauma-Informed Care
- Case management
- Collaborative client goal development
- Building client relationships
- Clinical assessment
- Client advocacy
- Multicultural competence
Accomplishments
• Dean’s List: Summer 2024 – Fall 2025 (all eligible terms)
• Graduated Magna Cum Laude — University of Southern Mississippi
• Certified in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
• Inducted into Golden Key International Honour Society
• Completed advanced graduate training in systemic and trauma-informed counseling
• Recognized for commitment to service through mentorship and community engagement with at-risk youth and military families
Affiliations
- American Association of Marriage & Family Therapists (AAMFT)
- Golden Key International Honor Society
Certification
Cognitive-Behavioral Therapy for Trauma-Focused (CBT-TF)
Projected Courses
- PSY 636 Child & Adolescent Therapy -2025 Completed
- PSY 632 Couples Therapy & Sexuality -2025 Completed
- PSY 632A Family Therapy -2025 Completed
- PSY 627 Legal & Ethical Issues -2025 Completed
- PSY 644C Therapeutic Skills & Theory C -2025 Completed
- PSY 628 Group Therapy -2025 Completed
- PSY 646 Holistic Treatment -2025 Completed
- PSY 640A Treatment of Addictions -2025 Completed
- PSY 679A Foundations & Trauma-Focused Care
- PSY 679B Relational & Systemic Trauma
- PSY 678 Psychopharmacology
Clinical & Research Interests
• Trauma, memory, and how traumatic experiences are encoded, stored, and recalled
• Schema development, maladaptive schemas, and schema-focused therapy
• The interaction between trauma, attachment, and cognitive processing
• How therapy changes beliefs, memory narratives, and emotional responses
• Trauma-informed treatment approaches that integrate cognitive and relational frameworks
Timeline
Therapist Intern
Center of Resiliency
09.2025 - Current
Quality Control Specialist
State Farm
12.2022 - 05.2023
Quality Assurance Fraud Specialist I
USAA
12.2019 - 04.2022
Senior Operations Representative
Merrill Lynch
02.2017 - 12.2019
Case Manager (Volunteer)
Navy-Marine Corps Relief Society
08.2015 - 04.2016
Master of Arts - Marriage & Family Therapy and Clinical Counseling
National University
Bachelor of Science - Information Science
University of Southern Mississippi