Ashley Ochoa
Pomona
Summary
Results-driven Sales Associate with expertise in driving sales and managing customer relations. Streamlined operations through effective complaint resolution and stock management. Experienced Animal Caretaker providing comprehensive care and training across diverse species, enhancing adoption rates.
Overview
4
4
years of professional experience
Work History
Sales Associate/Animal Caretaker
PetDepot
La Verne
07.2024 - Current
- Educated customers on proper animal care and nutrition practices, enhancing their understanding and fostering responsible pet ownership.
- Assisted customers in selecting appropriate pet supplies and animals.
- Monitored animal health and behavior, promptly reporting issues to management to ensure timely care and maintain overall animal welfare.
- Cleaned and maintained animal living areas, including cages and tanks, ensuring a hygienic environment for the animals.
- Ensured that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged with visitors to address questions about facility operations and delivered educational talks on species welfare, promoting awareness and support for the facility's mission.
Kennel Attendant (Lead Shift)
Mt. San Antonio College
09.2022 - 06.2024
- Trained new staff on kennel maintenance and animal care protocols, enhancing team knowledge and skill in animal handling.
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Maintained kennel cleanliness and hygiene, ensuring animals received proper feeding, grooming, bathing, clean water, enrichment toys, clean bedding, and routine exercise.
- Recorded dogs' intake and output, physical condition, and behavior to keep kennel logs current and accurate.
Livestock Handler Volunteer
Mt. San Antonio College
03.2022 - 06.2024
- Improved animal safety by implementing handling techniques and adhering to established protocols.
- Trained new staff members on best practices in livestock handling, contributing to their effective onboarding.
- Performed essential routine tasks for animal care, including feeding, watering, and maintaining clean pens.
- Ensured clean, safe, and organized work environments to support daily operations.
Education
High School Diploma -
Walnut High School
Walnut, CA05-2021
Associate of Science - Animal Science
Mt. San Antonio College
Walnut, CASkills
- Animal Care
- Animal handling
- Animal behavior assessment
- Sanitation protocols
- Customer engagement
- Cash handling
- Multitasking strength
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Calm demeanor
Languages
- English
- Spanish
Timeline
Sales Associate/Animal Caretaker
PetDepot
07.2024 - Current
Kennel Attendant (Lead Shift)
Mt. San Antonio College
09.2022 - 06.2024
Livestock Handler Volunteer
Mt. San Antonio College
03.2022 - 06.2024
High School Diploma -
Walnut High School
Associate of Science - Animal Science
Mt. San Antonio College