Ashley Oakey
Bowmanville
Summary
Detail-oriented professional with experience in administration, customer service, and business management. Proven ability to organize schedules, handle client communications, and deliver high quality service with professionalism and care.
Overview
7
7
years of professional experience
Work History
Owner/Operator - Residential Cleaning Business
Self-employed
12.2023 - Current
- Operated a successful independent cleaning business, managing all administrative, scheduling, and customer service functions.
- Communicated directly with clients to assess needs, provide quotes, and ensure complete satisfaction with each service.
- Handled record keeping, supply ordering, and coordinating scheduled cleans with strong attention to detail and accuracy.
- Delivered high-quality cleaning services efficiently while maintaining a professional and trustworthy client relationship.
- Demonstrated excellent time management, multitasking, and organizational skills by balancing multiple clients and deadlines.
- Built lasting relationships through reliability clear communication, and outstanding customer service.
Business Development Coordinator
Markham Infiniti/Drive Auto Group
11.2022 - 04.2023
- Coordinated business development initiatives to enhance client engagement and generate leads.
- Served as primary point of contact for online, phone inquiries, ensuring prompt and professional customer follow-up.
- Scheduled service appointments, maintained CRM records, and coordinated communication between customers and dealership departments.
- Managed inbound and outbound calls, emails, and web leads to maximize appointment conversion and sales opportunities.
- Supported sales and service teams by assisting with marketing and promotional campaigns.
- Delivered exceptional customer service by providing accurate information, addressing concerns, and ensuring a positive dealership experience.
Customer Service Representative
Water Depot
01.2021 - 11.2022
- Provided exceptional customer service by greeting clients, answering inquires, and assisting with product selection and water refill services.
- Opened and closed the store, handled cash and daily deposits, and ensured all security procedures were followed.
- Operated the POS system for sales transactions, managed inventory, and restocked products to maintain organized displays.
- Resolved customer issues promptly and professionally to ensure satisfaction and repeat business.
- Maintained cleanliness, safety, and quality control standards for all water dispensing and refill equipment.
- Demonstrated reliability, strong communication skills, and a commitment to delivering a positive in-store experience.
Early Childcare Assistant
Fairy Glen Daycare Centre (DDSB)
02.2019 - 03.2020
- Facilitated engaging educational activities to promote developmental growth in children.
- Assisted in creating a safe and nurturing environment for diverse age groups.
- Collaborated with team members to implement daily routines and schedules effectively.
- Monitored children's behavior and provided guidance to encourage positive interactions.
- Communicated regularly with parents regarding children's progress and well-being.
- Help prepare and serve snacks /meals while following dietary and allergy guidelines.
Education
High School Diploma -
Courtice Secondary School
Courtice, ONSkills
- High-level multitasking
- Workflow optimization
- Attention to detail
- Time management
- Active listening
- Verbal and written communication
- Strong work ethic
- Adaptability
- Empathy and professionalism
Languages
English
Timeline
Owner/Operator - Residential Cleaning Business
Self-employed
12.2023 - Current
Business Development Coordinator
Markham Infiniti/Drive Auto Group
11.2022 - 04.2023
Customer Service Representative
Water Depot
01.2021 - 11.2022
Early Childcare Assistant
Fairy Glen Daycare Centre (DDSB)
02.2019 - 03.2020
High School Diploma -
Courtice Secondary School