Ashley Nowokowski
Sarnia,ON
Summary
Proven track record of enhancing customer satisfaction and loyalty, demonstrated through effective conflict resolution and the ability to establish rapport. Skilled in critical thinking and customer service, adept at solving complex problems and improving patient and guest experiences. Trained colleagues in new software, showcasing a blend of technical proficiency and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Pharmacy Assistant
Wiltshire Pharmacy
Sarnia, ON
03.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved guest complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both guests and the company alike.
Customer Service Representative
Marriott
Sarnia, ON
10.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved guest complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both guests and the company alike.
Pharmacy Assistant
Northgate Pharmacy
Sarnia, ON
05.2010 - 08.2019
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Performed pharmacy tasks - counting, compounding, prescription input, third party billing - with accuracy and efficiency
- Applied customer service skills to resolve conflicts and improve overall patient experience
- Trained coworkers to operate software system following total system upgrade
Assistant Night Manager
Pickering Restaurants
Sarnia, ON
07.2003 - 08.2007
- Handled escalated customer complaints with professionalism finding solutions that maintained high levels of customer satisfaction while adhering to franchise policies and goals.
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues during night shifts.
- Monitored cleanliness and maintenance issues nightly while coordinating task completion with assigned staff.
Education
Pharmacy Technician -
Lambton College of Applied Arts And Technology
Sarnia, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Pharmacy Assistant
Wiltshire Pharmacy
03.2023 - 09.2023
Customer Service Representative
Marriott
10.2018 - 07.2020
Pharmacy Assistant
Northgate Pharmacy
05.2010 - 08.2019
Assistant Night Manager
Pickering Restaurants
07.2003 - 08.2007
Pharmacy Technician -
Lambton College of Applied Arts And Technology