ASHLEY NORFLIS
Antioch
Summary
Compassionate Patient Advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. 7+ years in patient support. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
10
10
years of professional experience
Work History
Lead Patient Advocate
Elevate Patient Financial Solutions
05.2016 - Current
- Gathered and analyzed patient information to determine special program eligibility
- Collaborated with clinical and administrative staff to meet patient needs
- Organized timely and accurate referrals to help patients obtain health care services and access available resources
- Screened patients for eligibility for state, local and federal assistance programs
- Stayed current on community-based resources and services useful to patients
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
County Admin Clerk
Contra Costa County Library
05.2014 - 05.2016
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Collected and coded various documents to prepare for filing, storage and processing
- Monitored calendars and scheduled appointments based on availability and established load limits
- Reviewed files, records and other documents to obtain information or respond to requests.
Education
No Degree - Certified Medical Assistant
Carrington College -Antioch
Antioch, CA09.2013
High School Diploma -
America High School
Antioch, CA06.2009
Skills
- Database coordination
- Personable nature
- Financial counseling
- Reporting
- Team Leadership
- HIPAA Compliance
- Relationship Building
- Insurance Verification
- Medical Terminology
- Eligibility Determination
- Patient documentation
Timeline
Lead Patient Advocate
Elevate Patient Financial Solutions
05.2016 - Current
County Admin Clerk
Contra Costa County Library
05.2014 - 05.2016
No Degree - Certified Medical Assistant
Carrington College -Antioch
High School Diploma -
America High School
Similar Profiles
JASMINE NELSONJASMINE NELSON
Lead Patient Advocate at Elevate Patient Financial SolutionsLead Patient Advocate at Elevate Patient Financial Solutions
Bryan ScottBryan Scott
Patient Advocate at Elevate Patient Financial SolutionsPatient Advocate at Elevate Patient Financial Solutions
Joselin MorenoJoselin Moreno
Scheduling Specialist at Elevate Patient Financial SolutionsScheduling Specialist at Elevate Patient Financial Solutions