Ashley Nobes
Massage Therapist
Wasaga Beach,ON
Summary
Proven Dispatcher and Pharmacy Technician with a track record of enhancing operational efficiency at Blue Mountain Resorts. Skilled in data entry and decision-making, adept at resolving high-stress situations and customer complaints with attention to detail. Demonstrated ability to improve service quality and workflow, ensuring accuracy and reliability in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Dispatcher
Blue Mountain Resorts
12.2001 - 08.2024
- Trained and guided new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Addressed issues and resolved customer complaints to establish trust and reliability.
Pharmacy Technician
Various Locations Locally
09.2000 - 09.2012
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Education
High School Diploma -
Collingwood Collegiate
Collingwood, ONSkills
- Data entry
- Attention to detail
- Dispatch software
- Prioritizing calls
- Dispatching field personnel
- Incident reporting
- Active listening
Timeline
Dispatcher
Blue Mountain Resorts
12.2001 - 08.2024
Pharmacy Technician
Various Locations Locally
09.2000 - 09.2012
High School Diploma -
Collingwood Collegiate
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