Ashley Nickerson
Tusket,NS
Summary
Punctual cleaner with several years of hands-on experience facilitating cleaning and maintenance job duties in various environments. Meticulous and systematic professional with expertise in carrying out heavy cleaning tasks.
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles. Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Thistle Hyundai
Yarmouth, Nova Scotia
06.2021 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Greeted visitors and provided them with assistance.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
Cashier Team Lead
Shell
Yarmouth, Nova Scotia
06.2017 - 05.2022
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Assisted customers with locating items within the store when requested.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
House Cleaner
Partners N Grime
Yarmouth
02.2015 - 06.2021
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Disinfected kitchen utensils like cutting boards and knives after use.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Organized closets according to customer specifications.
- Polished metal fixtures in kitchen and bathroom areas.
- Washed windows inside and outside as needed.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Swept, mopped, vacuumed and polished floors of all types.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Interacted pleasantly with clients and guests when performing daily duties.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
Education
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS06-2014
Skills
- Office Management
- Project Coordination
- Administrative Support
- Scheduling
- Data Entry
- File Management
- Time Management
- Spreadsheet tracking
- Information Protection
- Meticulous and organized
- Organization
- Office Administration
- Multitasking and prioritization
- Multi-line telephone skills
- Scheduling appointments
- Security awareness
- Business operations understanding
- Calendar Management
- Professional Demeanor
- Service-oriented mindset
Languages
English
Professional
Timeline
Receptionist
Thistle Hyundai
06.2021 - Current
Cashier Team Lead
Shell
06.2017 - 05.2022
House Cleaner
Partners N Grime
02.2015 - 06.2021
High School Diploma -
Yarmouth Consolidated Memorial High School
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