Ashley Ngo
Markham,ON
Summary
Developed strong customer service and administrative skills in client-focused environment. Excels in communication, organization and demonstrated exceptional team collaboration throughout past roles. Seeking to transition to new field where these skills can be effectively utilized and further developed. Organized and adaptable, with knack for quickly understanding new concepts and tasks. Well-versed in foundational principles relevant to field and proficient in leveraging key technical skills to support project success. Committed to contributing effectively to team goals and delivering tangible results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Unionville Children's Clinic
08.2022 - 07.2023
- Scheduled, coordinated and confirmed appointments
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized and maintained files and records to ensure up-to-date documentation.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Co-Op Student
Unionville Children's Clinic
10.2022 - 12.2022
- Worked in team environment to maintain high levels of productivity.
- Shadowed pediatricians and front desk workers, learning safe and effective operation of systems.
- Demonstrated adaptability by quickly mastering new software tools and technologies as required for various assignments.
- Gained hands-on experience in relevant industry practices through internship opportunities, applying learned concepts to real-world scenarios.
Volunteer
Markham Soccer Dome
07.2022 - 08.2022
- Provided emotional support and companionship to young campers
- Maintained safe and organized area for campers
- Communicated with staff members to keep everyone informed about each camper's needs
Volunteer
Markham Fairgrounds
04.2022 - 04.2022
- Assisted with special events and programs.
- Maintained clean, safe and operational facilities
- Supported engaging, fun, and smooth-running attractions for children and adults.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Unionville Highschool
Markham, ON06-2023
Skills
- Customer service
- Time management
- Listening skills
- Data entry
- Team collaboration
- Initiative-taking
- Positive attitude
- Initiative-taking
- Active listening
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Certification
- CPR/AED Certification
Timeline
Co-Op Student
Unionville Children's Clinic
10.2022 - 12.2022
Front Desk Receptionist
Unionville Children's Clinic
08.2022 - 07.2023
Volunteer
Markham Soccer Dome
07.2022 - 08.2022
Volunteer
Markham Fairgrounds
04.2022 - 04.2022
High School Diploma -
Unionville Highschool
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