Ashley Neuman

A results-driven Director offering years of progressive growth and success streamlining operations for Casbah Day Spa and Evolution Beauty Bar. Exceptional negotiation and relationship building skills with the ability to motivate staff to outperform expectations. Adept at performing all human resource functions for spa staff and therapists/estheticians such as interviewing, hiring, training, evaluating performance, scheduling work, conducting staff meetings, resolving concerns or disputes, disciplining and terminating, and related record keeping.

Effectively monitoring financial aspects of operations, and conducting product/service sales analysis to determine profitability. Responsible for business development, sales, and managing expansion plans. Overseeing operations and human resource management for both Evolution Beauty Bar and Casbah Day Spa. Providing leadership, support, direction and supervision of staff in the daily operations to ensure excellent performance and client experience. Managing team of 55+ employee schedules and overseeing various on the job training. Processing payroll for employees through ADP Pay at Work system. Creating and implementing new policies and procedures, staff training materials, service protocols, job descriptions, job postings, and other relevant business documents. Manage staff performance through daily check ins and weekly/monthly/annual reviews. Designing and implementing service and retail promotional campaigns for marketing (monthly and quarterly). Conducting successful sales events to drive revenue. Customer complaint handling. Providing superior levels of customer service at all times. Proven success in reaching sales targets both individually and collectively. Displaying high levels of emotional intelligence, rational thinking and patience. Listening and coaching skills with the ability to motivate employees to perform beyond expectations, Identifying growth opportunities and implementing new processes to increase spa profitability. Creation and analysis of monthly and quarterly sales synopsis to gain insight on current business needs. Well versed in Milano Software, Mind Body Software, Excel, Word, Shopify, ADP Pay at Work, and Power Point.

• Girl Guides of Canada, Leader/Treasurer, Surrey, BC, 2015, present
• Elizabeth Fry Society, Domestic Abuse Shelter Support, Burnaby, BC, 2008, 2009
• Restorative Justice Workshop, Burnaby, BC, 2008
• Alouette Women’s Correctional Facility, Teacher’s Assistant, Alouette, BC, 2008
• Raising the Roof Foundation, Selling Toques for the Homeless, New West, BC, 2003