Ashley Neill
OTTAWA
Summary
Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Royal Oak Pubs
Ottawa
09.2019 - Current
- Supervise bartending staff and ensured compliance with service standards.
- Monitored bar cleanliness and maintained equipment in optimal condition.
- Resolved customer complaints promptly to uphold service quality standards.
- Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
- Provided exemplary customer service at all times while interacting with patrons.
- Monitored daily sales transactions to ensure accuracy.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Poured wine, beer, and cocktails for patrons.
- Balanced daily registers and generated sales reports for management.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Barbarella’s Cabaret
Ottawa
02.2011 - 06.2018
- Mixed cocktails and beverages for diverse clientele at vibrant nightlife venue.
- Operated cash register and processed customer payments efficiently.
- Provided exceptional customer service in fast-paced bar environment.
Receptionist Administrator
First Choice Locksmith
Ottawa
04.2010 - 06.2012
- Managed multi-line phone system, handling calls and inquiries efficiently.
- Scheduled appointments and coordinated services for locksmith technicians.
- Processed payments and invoices, ensuring accurate financial transactions.
- Maintained organized filing system for client records and service documentation.
- Greeted clients and visitors warmly, creating a welcoming environment.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Maintained reception area cleanliness and tidiness.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Managed the distribution of incoming mail, faxes, and packages.
- Created keys for existing locks using manual or computerized key cutting machines.
- Cut new keys using key cutting machines.
Education
Some College (No Degree) - Personal Support Worker
Algonquin College
Ottawa, OntarioSkills
- Staff supervision
- Equipment maintenance
- Cocktail preparation
- Sales reporting
- Event coordination
- Cash handling
- Team building
- Conflict resolution
- Policy enforcement
- POS system operation
- Customer service expertise
Languages
English
First Language
French
Intermediate (B1)
B1
Certification
- CPR
- Health and safety representative
- Smart serve certified
Timeline
Bartender Supervisor
Royal Oak Pubs
09.2019 - Current
Bartender
Barbarella’s Cabaret
02.2011 - 06.2018
Receptionist Administrator
First Choice Locksmith
04.2010 - 06.2012
Some College (No Degree) - Personal Support Worker
Algonquin College