Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ASHLEY CHANTEL M

ASHLEY CHANTEL M

ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Member service Agent

Sitel
01.2019 - 04.2023
  • Handle inbound service calls and provide accurate account and financial product information
  • Understand and strive to meet or exceed metrics while providing excellent customer service
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Multitask and navigate through multiple systems
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike

Full-Time Sales Manager

Gymboree
12.2015 - 11.2019
  • Lead and motivate team to achieve monthly goals and objectives while in adherence to business guidelines of customer service processes
  • Establishing, providing input, and tracking operational metrics and service level requirements to achieve business goals
  • Managing our internal Client at Risk process and supporting escalation resolution
  • Provide employment offer letter
  • Plan departmental activities, set deadlines and determine status of work in progress
  • Internally communicates with multiple functions at all levels (internal and external) to ensure flawless execution of Customer Service programs and management of customer related concerns
  • Process complex transactions, refunds and any other transactions requiring manager approval
  • Promoted to retail store manager within 6 months, Managed and assisted at 3 other locations
  • Oversaw in-store promotions, displays, point-of-sales, interviewing, scheduling, cash handling/bank deposits, payroll, scheduling, training & onboarding.

Education

Diploma -

Business Management
09.2017

Skills

  • Posses great ability to think logically
  • Good memory of how software and operating systems work
  • Ability to work well in both team settings and independently
  • Excellent data entry skills
  • Attention to detail
  • Critical thinking Skills
  • Transferrable Skills
  • Information Validation
  • Loss Mitigation
  • Preventative Maintenance
  • Following scripts
  • Call Documentation
  • Sales Quota Achievement

Certification

  • Lever 1 IT Support professional certificate, 2020
  • Customer Service Certificate, 2017

Timeline

Member service Agent

Sitel
01.2019 - 04.2023

Full-Time Sales Manager

Gymboree
12.2015 - 11.2019

Diploma -

Business Management

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ASHLEY CHANTEL M