ASHLEY MULA
Calgary
Summary
Dynamic administrative professional with extensive experience at Imperial Oil Ltd., excelling in customer service and office administration. Proven ability to enhance workflow efficiency and support management through effective scheduling and event coordination. Strong problem-solving skills complemented by meticulous data entry and document control expertise, driving team success and operational excellence.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Imperial Oil Ltd.
08.2018 - 11.2024
- Maintained files and filing, keeping sensitive information confidential.
- Directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, submitted expense reports and organized team building events.
- Maintained database of client contact information with accuracy and attention to detail.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
- Provided cross-coverage support for other administrative personnel.
Document Controller
Thermon Canada Inc
01.2013 - 10.2016
- Utilized advanced computer software such as MS Word, Excel, and Adobe Acrobat to create, edit, and archive documents.
- Followed document control procedures in transmitting and receiving documents.
- Implemented document workflow process, monitored daily activity, and updated approaches.
- Implemented quality assurance procedures for all incoming documentation prior to archiving.
Manager of Customer Service
TD Canada Trust
11.2003 - 01.2012
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Offered constructive feedback to team members, boosting overall job performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
Education
B.A. -
Centennial Secondary School
Skills
- Customer service
- Administrative support
- Data entry
- Computer skills
- Office administration
- Problem-solving
- Time management
- Task prioritization
- Scheduling and calendar management
- Dedicated team player
- Calendar management
- Event coordination
- Document control
Timeline
Administrative Assistant
Imperial Oil Ltd.
08.2018 - 11.2024
Document Controller
Thermon Canada Inc
01.2013 - 10.2016
Manager of Customer Service
TD Canada Trust
11.2003 - 01.2012
B.A. -
Centennial Secondary School
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