Ashley Moreno
Chula Vista
Summary
Dynamic and detail-oriented Medical Assistant with proven expertise at Champions for Health in patient education and vaccination administration. Recognized for exceptional communication skills and ability to streamline operations, ensuring compliance and enhancing patient experiences. Adept at multitasking and prioritizing in fast-paced environments, delivering high-quality service and support.
Overview
4
4
years of professional experience
Work History
Receptionist
Grace children’s dentistry
San Diego
09.2024 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Collated, bound and stored computer-generated reports.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant
Champions for Health
San Diego
12.2022 - 08.2024
- Ensured compliance with federal, state, and local regulations governing COVID-19 vaccination.
- Monitored patients for adverse reactions following vaccinations.
- Facilitated smooth patient flow through the vaccination site to enhance patient experience.
- Assisted in setting up and dismantling vaccination sites, ensuring operational efficiency.
- Collaborated with public health officials to ensure compliance with state guidelines for administering COVID-19 vaccines.
- Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines or scheduling appointments.
- Managed vaccine inventory, ensuring proper storage conditions and monitoring supply levels.
- Educated patients on vaccine efficacy, potential side effects, and post-vaccination care.
- Educated patients and families on health maintenance and disease prevention.
- Participated in community outreach programs to increase vaccine awareness and uptake.
- Maintained accurate records of vaccinations administered.
Medical Assistant
Sleep and lung clinic
San Diego
10.2020 - 12.2022
- Responded to patient callbacks and phone-in prescription refill requests.
- Handled general office duties to support administrative staff during peak hours.
- Measured vital signs and took medical histories to prepare patients for examination.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Organized charts, documents and supplies to maintain team productivity.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Education
Medical Assitant - Medicine
UEI College
San Diego, CA03-2020
Skills
- Telephone etiquette
- File organization
- Communication skills
- Attention to detail
- Verbal and written communication
- Office administration
- Multitasking and prioritization
- Scheduling appointments
- Project management
- Vaccination administration
- Patient education
- First Aid/CPR Certified
Languages
- Fluent Spanish
- Fluent English
Timeline
Receptionist
Grace children’s dentistry
09.2024 - Current
Medical Assistant
Champions for Health
12.2022 - 08.2024
Medical Assistant
Sleep and lung clinic
10.2020 - 12.2022
Medical Assitant - Medicine
UEI College