Ashley Montoya
Bell Gardens
Summary
I am a dedicated individual with a strong willingness to learn, and I enjoy trying new things. Over the past five years, I have gained valuable skills while working two different jobs, where I've improved my communication skills and helped customers, associates, and classmates. With five years of experience as a Retail Manager at Hollister and Pandora, alongside pursuing a Biology degree, I am confident in my skills and work ethic.
Overview
6
6
years of professional experience
Work History
Sales lead
Pandora Jewelry
Downey
05.2024 - Current
- Presenting/Selling jewelry
- Leading the success of the store by influencing sales and sharing their knowledge of our products and brand.
- Delivering exceptional customer experiences
- Surpassing/meeting sales goals
- Having passion for the brand and the ability to connect with customers, ensuring they feel valued and inspired during their shopping experience.
- Approaching potential clients, offering advice, helping hesitant customers make a decision and closing sales
- Coaching team members to have the ability engage and build connections with customers at all levels of the organization and to meeting their own personal goals/ numbers for the store itself.
- High verbal communication skills
Sales Lead
Hollister Co
Downey
05.2019 - 02.2025
- Started off as a part time stock associate, then got promoted to key holder within a year of working.
- Recruited, hired, and trained 15 + associates, developing them into productive team members with excellent product knowledge.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Assisted with inventory management by conducting regular cycle counts and product audits.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products.
- Offered strong customer service skills, keeping customers satisfied.
Greeter
Fast 5 Xpress
South Gate
01.2022 - 10.2022
- Cross trained to be greeter, lot attendant, and tunnel guide.
- Greeted customers and supplied service- level options and pricing, including memberships.
- Operated the cash register and processed cash and credit card payments.
- Provided customer service and information.
Education
Biology -
Rio Hondo Community College
Whittier, CA06.2026
Highschool dipolma -
Bell Gardens High School
Bell Gardens, CA06.2018
Skills
- Customer service
- Communication skills
- Leadership
- Time management
- Bilingual
- Strong coaching
- Team work skills
- Problem solving
- Payment methods
- Friendly
- Positive attitude
Timeline
Sales lead
Pandora Jewelry
05.2024 - Current
Greeter
Fast 5 Xpress
01.2022 - 10.2022
Sales Lead
Hollister Co
05.2019 - 02.2025
Biology -
Rio Hondo Community College
Highschool dipolma -
Bell Gardens High School