Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Languages
Timeline
Generic

Ashley Monteith

Edmonton,Canada

Summary

Knowledgeable administrator with background in managing training programs and optimizing learning management systems. Proven ability to support large-scale educational initiatives and enhance learner engagement. Demonstrated expertise in curriculum development and effective collaboration with cross-functional teams and vendors.

Overview

16
16
years of professional experience

Work History

Learning Administrator

Servus Credit Union
09.2016 - Current
  • Administrated the LMS System including: building/ updating learning related content, managing registrations, updating employee profiles including transcripts, and managing system notifications
  • Completed actions related to employee updates including assigning required learning, recouping of course costs, and monitoring onboarding training plans for new hires
  • Managed over 450 external course approvals and reimbursement requests for employees
  • Assisted with budget monitoring and management as related to learning including vendor contracts
  • Consulted on development of learning requirements, updates to process and procedures, including integration of new apps in PowerBI
  • Provided customized reporting to support data requests from different partners
  • Handled aspects of various learning compliance requirements
  • Communicated with internal and external partners on a daily basis via email, phone, and in person, acting as first level support for many People and Culture (HR) related enquiries

Banking Support Services Administrator (BSA)

Servus Credit Union
06.2010 - 09.2016
  • Reconciled ATM/ POS for the company including identifying and posting manual transactions as required
  • Investigated outages and initiated requests with other partners for support where needed
  • Supported the department including senior level staff projects by taking on additional tasks in times of high volume and/or staff shortages
  • Completed various banking support related tasks including those related to AFTs, debit card transactions, wire transfers, and some general ledger balancing


Facilitator -Support Departments (contract)

Servus Credit Union
11.2013 - 06.2014
  • Developed schedule, content and materials to conduct high-quality relevant training of over 50 department employees related to an operating system conversion
  • Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
  • Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
  • Provided on-location post conversion support to the front end retail employees in branches

Member Service Representative II- Back up Supervisor

Servus Credit Union
01.2009 - 06.2010
  • Performing all the tasks as associated with the MSR I position
  • Assist the branch Supervisor in supervising the front line staff, aiding with questions and concerns of both members and staff
  • When Supervisor is not in the branch, whether on holidays or sick or even just on lunch, I will complete her tasks
  • Help train new MSR trainees with the day to day operation of the branch and in fulfilling their regular tasks

Education

Bachelor of Arts Degree - Anthropology, English

University of Alberta
Edmonton, AB
01.2007

Bachelor of Arts - University Transfer Program

Grant MacEwan College
Edmonton, AB
01.2005

Skills

  • Attention to Detail
  • Fast Learner
  • Investigative Drive
  • Problem-Solving
  • Organizational Skills
  • Team Collaboration and Independent Motivation
  • Effective Communication
  • Training Program Development, Integration and Maintenance

References

Available Upon Request

Volunteer Experience

  • Corporate Social Committee Volunteer
  • Team Manager of Women’s Soccer Team
  • Mark Mercier Foundation Volunteer

Languages

English
Native or Bilingual

Timeline

Learning Administrator

Servus Credit Union
09.2016 - Current

Facilitator -Support Departments (contract)

Servus Credit Union
11.2013 - 06.2014

Banking Support Services Administrator (BSA)

Servus Credit Union
06.2010 - 09.2016

Member Service Representative II- Back up Supervisor

Servus Credit Union
01.2009 - 06.2010

Bachelor of Arts - University Transfer Program

Grant MacEwan College

Bachelor of Arts Degree - Anthropology, English

University of Alberta

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Ashley Monteith