Ashley Miller

AT&T

10.2021 - Current

Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
Maintained company vehicle and company equipment.
Installed and repaired Uverse service.
Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
Educated customers on how to use Uverse service.
Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
Installed wiring, cabling and networking hardware on customer premises.