Ashley Mendoza
Fontana
Summary
Aspiring HR professional with strong telephone etiquette, social media proficiency, and exceptional interpersonal skills. Adept at driving service excellence and fostering positive relationships within teams and across the community. Proven ability to implement strategic HR initiatives, lead resource management efforts, and enhance organizational support. Highly organized, punctual, and skilled in adapting to evolving business needs. Bilingual in English and Spanish, with a focus on improving employee engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Human Resources Administrative Assistant
Rancho Cucamonga City Hall
01.2025 - Current
- Recently introduced to Workday and NeoGov, assisting the HR Business Partner with uploading exam plans while gaining familiarity with both software applications.
- Conducted research on municipal salary trends to support the development of equitable and competitive compensation packages for new city positions.
- Compiled and maintained recruitment contact lists using Transparent California, facilitating outreach to qualified candidates within budget constraints.
- Provided general administrative support to the HR team.
Human Resources Intern
Rancho Cucamonga City Hall
09.2024 - 01.2025
- Assisted in conducting salary analysis for new city positions, developing competitive compensation structures based on industry standards.
- Utilized Transparent California to research and compile contact lists of potential candidates for recruitment, ensuring alignment with city budget and job specifications.
- Supported the review of Memoranda of Understanding (MOUs) by organizing key documents and identifying relevant terms for salary and employment provisions.
Administrative Assistant
The Matian Firm, APC
07.2024 - 01.2025
- Processed a variety of financial transactions, including cash, credit, and check payments, while ensuring precise record-keeping and safeguarding financial security.
- Greeted clients, scheduled appointments, and ensured completion and proper filing of client intake forms, providing bilingual support to accommodate diverse clients.
- Assisted office personnel with administrative tasks, including the use of case management software, and served as a liaison between department managers to improve workflow efficiency.
- Trained in the contracts department, where I reviewed, prepared, and presented contracts to clients, ensuring accuracy and compliance with legal requirements.
- Collaborated with staff to streamline contract processes, enhancing client understanding and improving overall departmental efficiency.
Marketing Intern
Around Me App
01.2024 - 03.2024
- Developed and executed content marketing strategies to enhance awareness of the AroundMe app
- Created LinkedIn posts and Podcast content for each collaboration with onboarded clubs
- Generated posts and stories to promote collaborations
- Designed and distributed creative flyers around the campus while Implementing QR codes to measure performance
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Assisted in creating written, video, and image content for marketing channels.
Front Desk Receptionist
Tri Star Family Dental Center
05.2023 - 08.2023
- Efficiently followed patient scheduling system, resulting in a reduction in appointment wait times and an increase in patient satisfaction scores
- Implemented a patient communication strategy, resulting in an increase in appointment confirmations and a decrease in no-shows
- Successfully managed information using office software, including sign-in, patient records, orders, and billing with 100% accuracy
- Greeted patients, signed them in, and directed them to their destination.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Volunteer
Local Elementary Schools
08.2017 - 06.2021
- Company Overview: Fontana
- Supported engaging, fun and smooth-running events by helping with organization and planning
- Organized and managed events and projects as part of community support services
- Greeted visitors and answered questions about the program, requirements and opportunities
- Fontana
Education
Bachelor's Degree - Political Science & General Business
University of California
Riverside, California02.2025
Skills
- Administrative support
- Telephone etiquette
- Verbal & written communication
- Time Management
- Conflict management
- Leadership qualities
- File organization
- Analytical Thinking
- Microsoft Office
Timeline
Human Resources Administrative Assistant
Rancho Cucamonga City Hall
01.2025 - Current
Human Resources Intern
Rancho Cucamonga City Hall
09.2024 - 01.2025
Administrative Assistant
The Matian Firm, APC
07.2024 - 01.2025
Marketing Intern
Around Me App
01.2024 - 03.2024
Front Desk Receptionist
Tri Star Family Dental Center
05.2023 - 08.2023
Volunteer
Local Elementary Schools
08.2017 - 06.2021
Bachelor's Degree - Political Science & General Business
University of California
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