Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley McPhee

Toronto,ON

Summary

Orderly and committed customer service representative with over 9 years of solid skills in customer relations with resilience in handling challenges with increase customer loyalty. Working diligently under high pressure in reaching customer satisfaction levels while working as a team member with others

Overview

14
14
years of professional experience

Work History

Courier/Manager of Operations

Leslies Trades
10.2020 - 01.2024
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Assisted with loading and unloading shipments from vehicles to reduce risk of damage during transit process.
  • Collected payments from customers for packages delivered and provided receipt to use as proof of transaction.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.

Customer Sales Representative

Conch Island Tours
09.2018 - 03.2020
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
  • Maintained customer accounts and relationships.
  • Representative for Sunwing Airlines
  • Excursion sales and customer care and services daily

Airport Operations Supervisor

Nexus Tours
03.2015 - 06.2018


  • Contributed to business growth through proactive identification of opportunities for process improvement and implementation of innovative solutions.
  • Providing transportation to and from airport-hotel on a daily basis with pre booked transpotation.
  • Resolving guest complaints and issues in a timely mannerby being proactive.
  • Selling excursions

Kennel Supervisor/Veterinary Assistant

Caribbean Veterinary
08.2009 - 06.2012
  • Facilitated team-building exercises among staff members, fostering positive work environment conducive to productivity and job satisfaction.
  • Oversaw inventory management tasks, ensuring adequate supplies were available at all times while minimizing waste.
  • Improved customer satisfaction by addressing client concerns promptly and providing exceptional care to animals.
  • Managed budget constraints effectively, prioritizing necessary expenses without compromising quality of care or service provided.
  • Grooming animals on daily basis
  • Assistant to Dr. on call in surgery or general visits
  • Maintained detailed records of each animal's history and medical needs to ensure seamless continuity of care during their stay at facility.

Education

High School Diploma -

Sir Jack Hayward High
Freeport, Grand Bahama
06.2008

Skills

  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills

Languages

English
Full Professional

Timeline

Courier/Manager of Operations

Leslies Trades
10.2020 - 01.2024

Customer Sales Representative

Conch Island Tours
09.2018 - 03.2020

Airport Operations Supervisor

Nexus Tours
03.2015 - 06.2018

Kennel Supervisor/Veterinary Assistant

Caribbean Veterinary
08.2009 - 06.2012

High School Diploma -

Sir Jack Hayward High

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Ashley McPhee