Ashley McNeil
Saint John,NB
Summary
Providing dedicated Customer Service professionally with knowledge of service delivery and proven multitasking abilities.
Committed to maintaining professional relationships to increase profitability and drive business results.
Highly Knowledgeable about security, service and clerical requirements.
Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
High-energy Leadership professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes.
Adaptable in changing environments with strategic decision-making skills.
Performance-oriented and hardworking to create approaches to boost long-term business success.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Proficient in customer service best practices and related options.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Service New Brunswick
Saint John
01.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times while providing high quality service.
- Updated account information to maintain customer records.
- Complex Trained
- Commissioner of Oaths
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server
Grannan Group
Saint John
03.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Assistant General Manager
Boston Pizza
Saint John
09.2011 - 07.2022
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Continuing Care Assistant
Shannex Parkland
Quispamsis
07.2020 - 01.2022
- Supplied physical support to assist patients in performing daily living activities such as getting out of bed, bathing, dressing, toileting and walking.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
- Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
- Dispensed accurate dosage of medication to patients by following prescription orders and doctor instructions.
- Instructed family members in caring for patient by teaching appropriate ways to lift, turn and reposition patient.
Education
Diploma -
Canadian School of Natural Nutrition
No Degree - Bachelor of Science
Cape Breton University
Diploma -
Island Career Academy
2009
High School Diploma -
Glace Bay High School
2008
Skills
- Call Management
- Data Collection
- Information Security
- Data Entry
- Paperwork Processing
Languages
English
Professional Working
Timeline
Customer Service Representative
Service New Brunswick
01.2023 - Current
Server
Grannan Group
03.2022 - Current
Continuing Care Assistant
Shannex Parkland
07.2020 - 01.2022
Assistant General Manager
Boston Pizza
09.2011 - 07.2022
Diploma -
Canadian School of Natural Nutrition
No Degree - Bachelor of Science
Cape Breton University
Diploma -
Island Career Academy
High School Diploma -
Glace Bay High School