Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley McLean Givans

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Travel Consultant

American Express GBT
09.2021 - Current
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and car rental reservations
  • Ensured Travel Itinerary Accuracy When processing Travel bookings
  • Responsible for collecting payments via credit with professionalism and ensuring discretion
  • Procured necessary documentation such as passports, visas, and other clearances
  • Assisting Customers to redeem points for non travel redemptions
  • Assisting inbound clients with all inquiries and also problem solving skills
  • Responsible for invoicing travel bookings.
  • Advised of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.

Customer Care Representative

Teleperformance
05.2021 - 10.2021
  • Provided information to prospective clients in a timely manner about company's products
  • Organized, maintained and updated information in computer databases.
  • Followed telephone etiquette and fixed business appointments with large number of clients
  • Answered informational queries of customers and handled their objections, efficiently
  • Managed high call volume with exceptional professionalism and efficiency.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Collections Agent

Scotiabank
07.2019 - 05.2021
  • Strong knowledge of compliance associated with debt collections
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Outstanding communication, customer service, and negotiating skills
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries
  • .Taking high volume inbound and outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Sales Associate

Ardene
05.2018 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
    Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Newtonbrook Secondary School
Toronto, ON
2014

Skills

  • Excellent oral/written communications
  • Team player with recognized leadership abilities
  • Ability to work cooperatively with others and independently
  • Highly developed skills of observation
  • Excellent customer service skills
  • Strong negotiation skills to help with problem solving
  • Following company guidelines and procedures
  • Professional telephone demeanor

Certification

  • Tico - Certified Travel Counselor

Timeline

Travel Consultant

American Express GBT
09.2021 - Current

Customer Care Representative

Teleperformance
05.2021 - 10.2021

Collections Agent

Scotiabank
07.2019 - 05.2021

Sales Associate

Ardene
05.2018 - 07.2019

High School Diploma -

Newtonbrook Secondary School

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Ashley McLean Givans