Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Maurer

Santa Ana

Summary

Highly organized and detail-oriented Personal Injury Case Manager with 10 years of experience managing personal injury and property damage claims. Proficient in communicating effectively with clients, medical providers, insurance adjusters, and attorneys to advance cases. Fluent in Spanish and experienced in providing translation and interpretation services. Dedicated to delivering high-quality service and ensuring positive outcomes for clients.

Overview

11
11
years of professional experience

Work History

Case Manager/Paralegal

Bond Legal
02.2016 - Current
  • Communicated regularly with clients, medical providers, insurance adjusters, and attorneys to ensure the timely progression of personal injury cases.
  • Opened new claims with insurance companies, providing clear and accurate information to initiate the claims process.
  • Managed and resolved clients' property damage claims quickly and efficiently, ensuring a smooth process from start to finish.
  • Requested, obtained, and reviewed essential documents, including police reports, medical records, health insurance liens, witness statements, and photographs to build strong cases.
  • Coordinated with clients and medical providers to arrange necessary medical treatment, ensuring clients received timely care.
  • Assisted Spanish-speaking clients by providing translation and interpretation services, ensuring clear communication throughout the case process.
  • Helped prepare demand packages, organizing all relevant documentation for submission to insurance companies and attorneys.
  • Negotiated medical lien reductions with providers, helping to maximize clients' settlements.
  • Streamlined office communication and case management by maintaining meticulous records, schedules, and case files.

Case Manager

Ledger Law Firm
06.2014 - 01.2016
  • Ensured seamless transition of cases between attorneys by maintaining comprehensive case files with all necessary documentation readily available.
  • Provided exceptional customer service by addressing clients' concerns promptly and professionally throughout their cases durations.
  • Communicated pertinent information to clients via phone, email, and mail.

Education

Bachelor of Arts - Biology

Vanguard University of Southern California
Costa Mesa, CA
05-2014

Skills

  • Bilingual communication (English/Spanish)
  • Claims processing and management
  • Medical treatment coordination
  • Case Management & Record-Keeping
  • Organization and multitasking
  • Demand Package Preparation
  • Negotiation tactics
  • Email and telephone etiquette
  • Time management

Languages

Spanish
Native or Bilingual

Timeline

Case Manager/Paralegal

Bond Legal
02.2016 - Current

Case Manager

Ledger Law Firm
06.2014 - 01.2016

Bachelor of Arts - Biology

Vanguard University of Southern California

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Ashley Maurer