Summary
Accomplishments
Overview
Work History
Education
Skills
Software
Additional Work Experience
Work Availability
Work Preference
Hi, I’m

Ashley Mannello

Alliston,ON
The most meaningful way to succeed is to help othe​​rs succeed.
Adam Grant
Ashley Mannello

Summary

Accomplished professional with expertise in executive support and operational efficiency. Demonstrated success in streamlining operations, enhancing team collaboration, and driving project management initiatives. Skilled in maintaining confidentiality, optimizing technology solutions, and fostering a positive organizational culture, contributing significantly to operational excellence and strategic goal achievement.

Accomplishments

  • Implemented a performance management system and annual employee satisfaction survey.
  • Led the creation of a professional development spotlight series.
  • Shortlisted for Top 100 Employers in Canada after completing the application.
  • Hired and onboarded 50+ employees, increasing headcount by approximately 50% and reducing turnover through enhanced processes, including the development of employee welcome materials and a comprehensive handbook.
  • Introduced a desk booking system and coordinated the integration of technology to optimize workspace utilization.
  • Contributed to the development of company core values, mission statement, and strategic growth manual.

Overview

8
years of professional experience

Work History

Weston Consulting

Executive Assistant to the Chief Executive Officer
06.2021 - Current

Job overview

  • Daily Operations & Confidentiality: Anticipated potential challenges in daily operations and devised solutions to maintain an uninterrupted workflow. Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Data Management & Reporting: Updated spreadsheets and databases to track, analyze, and report on performance and accounts receivable data. Produced detailed monthly reports using advanced Excel functions and created various documents to present data and identify trends for stakeholders.
  • Project Management & Initiatives: Successfully managed multiple projects simultaneously by prioritizing tasks based on urgency, resource availability, and alignment with organizational goals. Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring efforts contributed to overall business growth. Launched and led employee engagement initiatives, including satisfaction surveys, to promote collaboration, innovation, and overall job satisfaction across departments.
  • Performance Management & Development: Implemented performance management systems for better alignment with organizational goals and individual growth. Developed onboarding programs, organized career fairs, and established continuous learning opportunities to support employee development.
  • Team Collaboration & Organizational Culture: Enhanced team collaboration by serving as a liaison between the CEO, executive team, and staff members. Boosted morale and promoted a positive organizational culture through event planning and coordination of company-wide functions, celebrations, and team-building activities. Implemented new initiatives as directed by senior management to foster a cohesive and engaging work environment.
  • Meeting Preparation & Committee Participation: Increased meeting effectiveness through detailed preparation of agendas, materials, and minutes. Participated in multiple committees ("Giving Back", "Green", "Fun", "Social Media"), facilitating communication, evaluating progress, and providing feedback on initiatives.
  • Process Optimization & Technology: Streamlined operations through process optimization initiatives and evaluated emerging technologies to recommend adoption, driving innovation within the organization.
  • Safety & Wellness: Worked with senior management to improve workplace safety by developing and implementing COVID-19 compliance policies and procedures. Promoted overall wellness among team members through education on mental health coping strategies and enforcing health guidelines.


Weston Consulting

Interim Human Resources Manager
02.2024 - 05.2024

Job overview

  • Employee Relations & Confidentiality: Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality. Addressed employee concerns with fairness and transparency, and conducted thorough exit interviews to gather feedback for organizational improvement.
  • HR Records & Compliance: Maintained accurate HR records and facilitate efficient data retrieval. Conducted performance evaluations and implemented customized development plans to support employee growth and organizational goals.
  • Onboarding & Training: Facilitated onboarding sessions and on-the-job training for new hires, enhancing their position knowledge and skillset. Developed and optimized onboarding processes, and reviewed new hire productivity to improve overall effectiveness.
  • Recruitment & Talent Acquisition: Spearheaded successful recruitment campaigns to attract top-tier talent for key positions. Collaborated with executive leadership to align HR initiatives with business goals, ensuring strategic talent acquisition and development.
  • Leadership Development & Feedback: Supported leadership development initiatives and contributed to the growth of high-potential employees. Provided ongoing feedback through individual development and performance improvement plans, fostering continuous employee development.

Weston Consulting

Office Administrator
05.2018 - 06.2021

Job overview

  • Office Management and Administrative Support: Managed a multi-line phone system, coordinated cross-functional teams, and supported administrative tasks, including maintaining electronic and paper filing systems, tracking office supplies, and optimizing budget management.
  • Client and Tenant Relations: Increased client satisfaction by professionally handling inquiries, resolving issues, and maintaining positive client relationships. Managed executive correspondence, client inquiries, and tenant complaints, ensuring prompt resolution and high levels of satisfaction.
  • Organizational Efficiency and Productivity: Improved workplace efficiency by maintaining a clean, organized environment, optimizing calendar management, and proactively troubleshooting technical issues. Ensured team productivity through effective office supply management and equipment maintenance.
  • Project and Property Management: Oversaw lease agreements, tenant relations, and property inspections, ensuring compliance with regulations and enhancing tenant satisfaction. Coordinated construction and maintenance projects, monitoring progress and addressing delays.
  • Accounting and Financial Management: Reduced late payments by maintaining strong client relationships and implementing effective follow-up procedures. Communicated payment needs clearly to clients, maintained accurate ledgers, and adhered to established accounting policies to uphold professionalism.
  • Professional Communication and Relationship Building: Fostered a positive work environment through effective communication, team-building activities, and professional relationships among colleagues. Demonstrated exceptional multitasking abilities while managing reception duties, executive support, and client communications.
  • Quality Control and Compliance: Reviewed reports for accuracy, grammar, and consistency, and upheld high standards of professionalism by adhering to accounting policies and procedures. Conducted initial resume screening, interviews, and supported onboarding processes to ensure smooth transitions for new hires.

The Village BITO Inc

Office Manager
05.2016 - 05.2018

Job overview

  • Confidentiality and Information Management: Handled sensitive information with discretion, ensuring the confidentiality of company documents and personnel records. Streamlined filing systems to enhance office operational efficiency and improve access to critical documents.
  • Client and Customer Relations: Provided exceptional customer service by addressing client inquiries and concerns via phone and email, confirming appointments, updating client records, and assisting with client onboarding and paperwork completion.
  • Financial and Payroll Management: Managed financial tasks including generating and distributing invoices, collecting payments, processing transactions, organizing daily bank deposits, and maintaining payroll information. Issued paychecks on time to prevent employee dissatisfaction.
  • Operational Support and Safety Compliance: Assisted with staff management by handling scheduling, room assignments, client cancellations, and directing needs to appropriate personnel. Supported employee onboarding and contributed to a safer work environment by monitoring health and safety compliance and serving as Fire Warden during emergencies.

Education

Seneca College of Applied Arts And Technology
King, ON

Advanced Diploma from Child And Youth Work
06.2013

University Overview

  • Graduated with High Honours
  • 4.0 GPA


Skills

  • Interpersonal Communication
  • Excel spreadsheets and reporting
  • Professional and mature
  • Business Writing
  • Employee Relations
  • Advanced MS Office Suite
  • Training and development
  • Recruitment and hiring
  • Onboarding and Orientation
  • Strategic and analytical thinker
  • Strong Problem Solver
  • Information confidentiality

Software

Microsoft Office

Mondaycom

Excel

WorkDove

Deltek VantagePoint

Zoom

Additional Work Experience

HMV Canada - Team Member 

Sault Ste. Marie, ON • 2015 to 2016

Personal Caregiver 

Sault Ste. Marie, ON • 2015 - 2016

Algoma's Water Tower Inn and Suites - Server

Sault. Ste. Marie, ON • 2014 - 2015

Summit Community Foster Care - Residential Youth Worker

Sault Ste. Marie, ON • 2013 - 2014

Cedar Heights Residential Living - Residential Worker

Mono, ON • 2013

Availability
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Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid sick leavePaid time offHealthcare benefitsCompany CultureCareer advancement

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Ashley Mannello