Ashley Maltez
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Health and Safety
Liquor Board Control of Ontario (LCBO)
Toronto, ON
11.2021 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Faced products on shelves and displays to meet company policies.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
- Developed, implemented and monitored safety policies and procedures for the company.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
Cashier
Happy Kingdom Entertainment Inc
Toronto, ON
05.2019 - 01.2022
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
BBA - Justice
University of Guelph-Humber
Etobicoke, ON05-2024
High School Diploma -
John Polanyi Collegiate Institute
Toronto, ON06-2020
Skills
- Community relations
- Planning & organizing
- Good work ethic
- Conflict resolution
- Friendly, positive attitude
- Critical thinking
- Flexible schedule
- Fluent in Spanish
- Reliable & trustworthy
- Organizational skills
- Payment processing
- Liquor regulations and compliance
Languages
Spanish
Native/ Bilingual
Certifications
- CPR C with AED awareness
Timeline
Customer Service Representative/ Health and Safety
Liquor Board Control of Ontario (LCBO)
11.2021 - Current
Cashier
Happy Kingdom Entertainment Inc
05.2019 - 01.2022
BBA - Justice
University of Guelph-Humber
High School Diploma -
John Polanyi Collegiate Institute
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