Ashley Maltez
Toronto,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/ Health and Safety
Liquor Board Control of Ontario (LCBO)
Toronto , ON
2021.11 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Faced products on shelves and displays to meet company policies.
- Greeted customers and retrieved requested products to drive satisfaction.
- Updated product labels to reflect accurate pricing.
- Developed, implemented and monitored safety policies and procedures for the company.
- Conducted regular safety inspections of all work areas to ensure compliance with OSHA regulations.
Cashier
Happy Kingdom Entertainment Inc
Toronto , ON
2019.05 - 2022.01
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
BBA - Justice
University of Guelph-Humber
Etobicoke, ON2024-05
High School Diploma -
John Polanyi Collegiate Institute
Toronto, ON2020-06
Skills
- Community relations
- Planning & organizing
- Good work ethic
- Conflict resolution
- Friendly, positive attitude
- Critical thinking
- Flexible schedule
- Fluent in Spanish
- Reliable & trustworthy
- Organizational skills
- Payment processing
- Liquor regulations and compliance
Languages
Spanish
Native/ Bilingual
Certifications
- CPR C with AED awareness
Timeline
Customer Service Representative/ Health and Safety
Liquor Board Control of Ontario (LCBO)
2021.11 - Current
Cashier
Happy Kingdom Entertainment Inc
2019.05 - 2022.01
BBA - Justice
University of Guelph-Humber
High School Diploma -
John Polanyi Collegiate Institute
Similar Profiles
Zach LazdinsZach Lazdins
Customer Service Representative at Liquor Control Board Of Ontario LCBOCustomer Service Representative at Liquor Control Board Of Ontario LCBO
Gabriel WilliamsonGabriel Williamson
Customer Sales Representative at LCBO, Liquor Control BoardCustomer Sales Representative at LCBO, Liquor Control Board
Oscar ChiatuiroOscar Chiatuiro
Warehouse Associate at Liquor Control Board of Ontario, Ontario CanadaWarehouse Associate at Liquor Control Board of Ontario, Ontario Canada