Ashley Lourenco
Woodstock,ON
Summary
Dynamic and detail-oriented professional with extensive experience in order selection and customer service at Zehrs Markets. Proven ability to achieve high accuracy in product verification and utilize scanning equipment effectively. Recognized for enhancing customer satisfaction through exceptional service and teamwork, consistently meeting productivity goals in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Order Selector
Zehrs Markets
Woodstock, Ontario
02.2023 - 10.2023
- Selected merchandise accurately from store shelves for customer orders.
- Collaborated with team members to fulfill orders timely.
- Verified product quality before packing for delivery to stores.
- Communicated effectively with supervisors regarding order discrepancies.
- Processed customer transactions efficiently at busy retail location.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted customers with product inquiries and recommendations.
Order Picker/Driver
Instacart
Woodstock, Ontario
07.2020 - 12.2022
- Picked and packaged orders accurately for timely shipment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Utilized scanning equipment for picking, packing and shipping orders.
- Confirmed items picked for orders by keying codes into system.
- Achieved productivity and accuracy standards to meet company guidelines.
Storefront Employee
Tim Hortons
Kitchener, Ontario
02.2011 - 04.2013
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Trained new employees on store policies and procedures.
- Engaged customers with friendly service to enhance shopping experience.
- Greeted customers and provided assistance with inquiries.
- Performed routine maintenance tasks such as cleaning windows, emptying trash cans.
Education
High School Diploma -
St Benedict Catholic Secondary School
Cambridge,on06-2001
Skills
- Order picking
- Product verification
- Scanning equipment
- Customer service
Timeline
Order Selector
Zehrs Markets
02.2023 - 10.2023
Order Picker/Driver
Instacart
07.2020 - 12.2022
Storefront Employee
Tim Hortons
02.2011 - 04.2013
High School Diploma -
St Benedict Catholic Secondary School
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