Ashley Looper
Los Angeles
Summary
Goal-driven Sales/Service Advisor focused on increasing revenue by cultivating loyal, engaged customers. Energetic, skilled team player offering 18 plus years' customer service and sales experience in Automotive Industry Financing and the desire to exceed expectations across the board.
Overview
6
6
years of professional experience
Work History
Service Sales Advisor
Rusnak Porsche Pasadena
04.2024 - Current
- Building and maintaining new relationships with clients to provide ongoing support.
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Service Sales Advisor
Rusnak Jaguar Ineos
11.2021 - 03.2024
- Promptly Assisted New and current client with appointment/vehicle scheduling
- Assisted Pre Owned Management with the write ups of all internal lease returned, trade in vehicle for future sale
- Answered incoming telephone calls to provide store, products and services information
- Fostered relationships with customers to expand customer base and retain business.
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
Servicer Sale Advisor
Lexus of Glendale
12.2019 - 03.2020
- Accepted and completed cash, check and credit card payments
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products and services information
- Fostered relationships with customers to expand customer base and retain business.
Sales Service Advisor
Indigo Auto Group
07.2018 - 08.2019
- Nurtured connections with established customers to identify new needs, match offerings and drive sales
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Listened to customer needs to identify and recommend best products and services
- Produced sales documents, finalized deals and filed records.
Education
Some College (No Degree) - IT Networking
ECPI College of Technology
Charlotte, NCHigh School Diploma -
Hopewell High School
Huntersville, NC06.2005
Skills
- Upselling strategies
- Sales background
- Customer service experience
- Product and service knowledge
- Proficient in CDK Software
- Relationship selling
- Sales closing
- Client Engagement
- Critical Thinking
- Attention to Detail
Timeline
Service Sales Advisor
Rusnak Porsche Pasadena
04.2024 - Current
Service Sales Advisor
Rusnak Jaguar Ineos
11.2021 - 03.2024
Servicer Sale Advisor
Lexus of Glendale
12.2019 - 03.2020
Sales Service Advisor
Indigo Auto Group
07.2018 - 08.2019
Some College (No Degree) - IT Networking
ECPI College of Technology
High School Diploma -
Hopewell High School
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