Years of professional experience in Veterinary medicine
Ashley Little
Peterborough,Ontario
Summary
Compassionate and hardworking Animal lover with over 5 years of Veterinary Assisting/CSR experience. Excellent organizational and multitasking skills while in a fast-paced environment. Possesses great communication, teamwork, and customer service skills and is dedicated to excellent patient care.
Overview
5
5
Work History
Veterinary Assistant
VCA Jackson Creek Animal Hospital
11.2018 - Current
- Contribute to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Greeting clients and checking in patients. Answering phone calls, billing, invoicing, booking and confirming appointments, following up on patients previously seen, and creating treatment plans.
- Educate clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition.
- Performing examinations and gathering patient history for the veterinarian.
- Provide care for hospitalized patients during treatment/recovery from illnesses or injuries, such as TPRs, medications, and basic patient care.
- Administer medications/anesthetics (SQ, IM, IV), place intravenous catheters, and administer vaccinations to patients under the supervision of a veterinarian.
- Performing diagnostic tests such as blood work, urinalysis, and x-rays, and running diagnostics on IDEXX machines.
- Monitor vital signs and assist the Veterinarian during surgical procedures. Provide postoperative care, ensuring a smooth recovery.
- Provide discharge instructions to clients following appointments or surgical procedures, ensuring a clear understanding of medications, aftercare steps, and follow-ups.
- Assist in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners.
Server/Hostess
Mainstreet
06.2014 - 10.2018
- Maintained a clean dining area for an enjoyable guest experience.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, cutlery, and delivery bags.
- Managed reservations to accommodate walk-in guests and reduce wait times.
- Thorough knowledge of menu items, specials, and promotions for best customer service.
- Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships.
Education
Diploma - Veterinary Technician
Penn Foster College
Online08.2024
Certificate - Veterinary Assistant
Seneca College of Applied Arts And Technology
King City, ON04.2018
Certificate - General Arts And Sciences
Fleming College
Peterborough, ON04.2017
Skills
- Emergency and Preventive Care
- Patient Restraint
- Attention to Detail
- exceptional multitasking skills
- positive attitude
- Clear Communication
- Euthanasia Assistance
- blood collection draws
- Intravenous Catheterization
- Teamwork and Collaboration
- Customer Service skills
Languages
English
Native or Bilingual
Certification
- Human CPR and First Aid Training - 2022
- Animal Basic and Advanced CPR Training - 2023
Timeline
Veterinary Assistant
VCA Jackson Creek Animal Hospital
11.2018 - Current
Server/Hostess
Mainstreet
06.2014 - 10.2018
Diploma - Veterinary Technician
Penn Foster College
Certificate - Veterinary Assistant
Seneca College of Applied Arts And Technology
Certificate - General Arts And Sciences
Fleming College
- Human CPR and First Aid Training - 2022
- Animal Basic and Advanced CPR Training - 2023
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