Ashley Lee
Bowmanville,ON
Summary
Skilled Personal Support Worker with a proven track record at Durham Region, enhancing patient wellbeing through compassionate care and effective problem-solving. Expert in mobility assistance and palliative care, I significantly improved patient comfort and independence. Recognized for strong ethics and dedication, I consistently exceeded employer expectations without compromising service quality.
Overview
11
11
years of professional experience
Work History
Personal Support Worker
Durham Region
Whitby, ON
12.2021 - Current
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Environmental Services Housekeeper
Durham Region ( Fariview Lodge Nursing Home )
Whitby, ON
05.2020 - 12.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Server
Swiss Cahlet
10.2013 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Certified Personal Support Worker - Nursing
Archbishop
Whitby, ON06.2020
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Palliative care
- Compassionate care
- ADL assistance
- First aid and safety
- Strong ethics
- Problem-solving
Timeline
Personal Support Worker
Durham Region
12.2021 - Current
Environmental Services Housekeeper
Durham Region ( Fariview Lodge Nursing Home )
05.2020 - 12.2021
Server
Swiss Cahlet
10.2013 - 06.2021
Certified Personal Support Worker - Nursing
Archbishop