Ashley Lambert
Guerneville
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Cashier
True Value Hardware Store
Guerneville
11.2020 - 02.2022
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Food Server
Superburger-santa Rosa
Santa Rosa
10.2016 - 11.2020
- Attended regular team meetings for updates on new menu items or promotions.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Checked on customers during their meal to ensure they were satisfied with their di
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Followed proper cash handling procedures when accepting payments from customers.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Brought food and beverages to the table in a timely manner.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Informed customers of daily specials and menu changes.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Greeted guests in a friendly and welcoming manner.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Ensured that all restaurant safety guidelines were followed at all times.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Provided exceptional service to high volume of daily customers.
- Checked regularly with guests to ensure satisfaction with each food course and beverages.
- Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
- Reset tables between guests, refilled condiments and wiped down surfaces.
Education
High School Diploma -
EL Molino
Forestville, CA06-2012
Skills
- Point of sale operation
- Cash handling
- Customer service
- Sales promotion
Languages
English
Professional
Affiliations
- Very hard worker
- Great customer service
- Willing to learn and grow
References
References available upon request.
Timeline
Cashier
True Value Hardware Store
11.2020 - 02.2022
Food Server
Superburger-santa Rosa
10.2016 - 11.2020
High School Diploma -
EL Molino