Ashley Kuzmick
Thousand Oaks
Summary
Experienced and flexible professional with a background in cashiering, team collaboration, and dog care. Skilled in customer service, handling animals safely, and thriving in fast-paced environments.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Host
Cheesecake Factory Restaurant
Thousand Oaks
05.2025 - Current
- Greet and seat guests in a friendly and welcoming manner.
- Manage reservation system to optimize seating flow and guest experience.
- Assist guests with menu inquiries and provided recommendations as needed.
- Handled guest concerns promptly to enhance overall dining experience.
- Coordinated waitlist during peak hours to manage guest expectations effectively.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Maintained cleanliness of entrance and waiting area for a positive atmosphere.
Seasonal Worker
HomeGoods
Thousand Oaks
11.2024 - 01.2025
- Processed returns and exchanges according to company policy.
- Maintained accurate records of all transactions in database system.
- Provided exceptional customer service during the busiest retail season.
Dog Associate
Dioji K-9 Resort and Athletic Club
Agoura Hills
09.2024 - 11.2024
- Supervised and monitored group play among 10–30 dogs of various breeds to ensure safety, positive social interactions, and adherence to facility rules.
- Recognized signs of illness, stress, or aggression in dogs and communicated concerns promptly to management or other staff.
- Delivered exceptional customer service by updating pet parents on their dog's behavior, activities, and well-being.
Lead Cashier
Forever 21
Thousand Oaks
05.2023 - 08.2024
- Identified opportunities for improving processes related to cash handling and customer service.
- Monitored team performance on an ongoing basis to ensure adherence to standards.
- Assisted with training new cashiers in departmental operations and procedures.
- Handled escalated customer service issues professionally and courteously.
- Processed returns and exchanges efficiently while adhering to company policies.
- Addressed customer complaints promptly while remaining professional in challenging situations.
Education
Psychology
Moorpark College
Moorpark, CAHigh School Diploma -
Thousand Oaks Highschool
Thousand Oaks, CA09-2024
Animal Handling - Animal Assisted Therapy
Change Academy Lake Ozark
12.2019 - 08.2021
Skills
- Customer service
- Data entry
- Conflict resolution
- Behavior observation
- Team collaboration
- Time management
- Adaptability and flexibility
- Interpersonal communication
- Attention to detail
- Problem-solving abilities
- Decision-making
- Self motivation
- Dog breeds expertise
- Pet waste removal
- Critical thinking
- Animal handling expertise
- Animal Advocacy
- Animal Care Standards
- Team building
- Task delegation
- Professional demeanor
- Multitasking capacity
Affiliations
- Theatre
- Animal Care/Advocacy
- Writing
- Photography
- Reading
- Volunteering
References
References available upon request.
Timeline
Host
Cheesecake Factory Restaurant
05.2025 - Current
Seasonal Worker
HomeGoods
11.2024 - 01.2025
Dog Associate
Dioji K-9 Resort and Athletic Club
09.2024 - 11.2024
Lead Cashier
Forever 21
05.2023 - 08.2024
Animal Handling - Animal Assisted Therapy
Change Academy Lake Ozark
12.2019 - 08.2021
Psychology
Moorpark College
High School Diploma -
Thousand Oaks Highschool