Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ashley Kuscinski

Barrie

Summary

Expert in customer service and operations management with a strong record of enhancing client relationships and driving strategic outreach initiatives that boost sales leads. Proficient in maintaining confidentiality and fostering team communication to optimize workflow and service delivery. Demonstrated success in identifying and qualifying sales leads, leveraging communication skills to enhance client engagement. Consistently collaborate with internal partners to meet and exceed targets, achieving goals through effective scheduling and upselling services to new and existing customers.

Overview

6
6
years of professional experience

Work History

Office Manager

Simcoe Kids Dental
09.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.

Dental Assistant

West Park Dental
01.2019 - 08.2022
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Education

Associate of Science - Associate of Applied Science Level I & II

Georgian College
Barrie, None
06-2020

Associate of Applied Science - 9-1-1 Operator

Seneca College
King City, ON
06-2018

Associate of Applied Science - Science Pre-Health

Georgian College
Barrie, None
06-2016

Skills

  • Office management
  • Organizational skills
  • Office administration
  • Scheduling and calendar management
  • Clear oral/written communication
  • Document management
  • Payroll and budgeting
  • Account reconciliation
  • Staff management
  • Operations management
  • Policy implementation
  • Cold calling
  • Goal-oriented mindset
  • Customer relationship building
  • Lead qualification
  • Objection handling
  • Strategic thinking
  • Outbound sales management
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Tailored customer experiences
  • Strong communication and interpersonal skills
  • Cross-functional coordination
  • Problem-solving abilities
  • Multitasking
  • Accuracy and attention to detail

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Office Manager

Simcoe Kids Dental
09.2022 - Current

Dental Assistant

West Park Dental
01.2019 - 08.2022

Associate of Science - Associate of Applied Science Level I & II

Georgian College

Associate of Applied Science - 9-1-1 Operator

Seneca College

Associate of Applied Science - Science Pre-Health

Georgian College

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Ashley Kuscinski