Ashley Kim
Orange County,CA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
11
11
years of professional experience
Work History
Finance Analyst
Singapore Airlines
10.2022 - 01.2023
- Implemented policies for audit compliance and requirements when compiling financial statements and disclosures.
- Provided support in budget preparation and updated ADC records in SAP for issued, sold and void tickets and updated ADC records in SAP for bulk stock received from Finance.
- Generates and reviews the Stock Certificate report from SAP on a monthly basis and handled Accountable Document Control (ADC) duties.
- Prepared and presented financial models, strategies and projections to senior management.
- Analyzed and interpreted accounting information to develop company expense budget and interpreted complex data to assist in budget planning and operational strategy.
- Co-ordinate the end-to-end process for ADM Processing (pre-waiver, preliminary, download ADMs from ZO Web, prepare CRP for ZO Invoice and Credit Note), prepare attachment for dept reporting and applied best practices to align accounting processes with current laws and regulations.
- Gathered and collected all financial information for business and verified accuracy in system.
- Prepared quarterly revenue, expense and performance reports using SAP.
- Prepares write-off papers for defaulted agents and irrecoverable debts and resolved various escalated billing charges.
- Oversaw accounts payable and receivable transactions and reviews and approves stock indent requests from agents and ticket offices.
- Applied understanding of tax code to conduct financial reviews and prepare documentation for external auditors.
- Maintains custody of unused physical check stock and voided checks and receive incoming checks and prepares check register whilst ensuring that accounting documents are promptly submitted to HO.
Finance Administrator
Samsung SDS
07.2021 - 12.2021
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Completed bookkeeping and banking transactions, computed, recorded and proofread data or reports, completed and mailed contracts, invoices or checks.
- Operate general tariff by input of AR/AP for settlement through in-house system.
- Make financial reports based on existing information of cargo volume and costs, create cargo arrival notice and delivery orders for customers and vendors.
- Support to create reports of shipment, ocean import cargo and domestic transportations through the handling of data entry via in-house system (Cello) and excel.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Completed clerical and data entry tasks to optimize financial procedures.
- Identified and corrected miscalculations and financial discrepancies to support quality assurance.
Reservations and Ticketing Advisor
Korean Air
11.2018 - 02.2020
- Entered information in computer system to maintain updated details related to passenger ticket orders, reservations and payment method.
- Delivered exceptional service to every passenger through active engagement, effective listening and well-developed interpersonal skills with service recovery.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
- Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service and assist in different lounge areas as needed.
- Process itineraries and tickets for average of 600 passengers each day and provided clients with assistance in preparing required travel documents and forms.
- To coordinate with the boarding gate staff when the guest leaves the lounge and lounge administration as appropriate while dealing with guest feedback.
Sales and Customer Service Associate
Saks Fifth Avenue
06.2018 - 06.2019
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target finance recommendations.
- Maintained records related to sales for store management.
- Engaged customers immediately to build connections and uncover specific needs and maintained knowledge of sales and promotions, return policies and security practices.
- Promoted sales by building attractive displays and professionally merchandising products.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, collected payments, handled price checks, and merchandise transfers efficiently to process transactions according to company policy.
- Used product knowledge to exceed targets and goals by driving sales and profits.
Inflight Sales and Service Coordinator
Cathay Pacific Airways
07.2013 - 01.2016
- Helped passengers find specific duty-free products inflight, answered questions and offered product advice while meeting merchandise processing standards and maintaining an organized and accessible display area.
- Increased purchase amounts by cross-selling with similar products inflight and arranging new merchandise with appealing displays to encourage inflight duty-free sales.
- Sold various products by explaining unique features and educating passengers on proper application or usage by engaging passengers in friendly, professional dialogue to determine needs.
- Tracked company inventories, moved excess stock and arranged products to improve sales while maintaining knowledge of current promotions, exchange guidelines, payment policies and securities practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and passengers while building and maintaining relationships with peers and upper management to drive duty-free sales success.
- Developed trusting relationships with customers by making personal connections and answering product questions with up-to-date knowledge of sales and duty-free promotions.
- Assessed passenger needs to provide assistance and information on product features by using technology resources inflight to assist passengers in locating and selecting items.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Obtained signatures for financial documents and internal and external invoices and worked with fellow sales team members to achieve group targets.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Computer Help Desk Manager
Washington And Jefferson College
08.2011 - 07.2012
- Led and assisted technical upgrade projects by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support and network operations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Maintained knowledge of advances in information technology systems and applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Analyzed workflows and established priorities for daily operations and managed backup, user account and help desk systems.
Education
International Business Administration
Beijing Foreign Studies University
Business Communications
Washington And Jefferson College
Skills
- Finance Bookkeeping
- Purchasing Processes
- Data Entry/Data Handling/Database Record Keeping
- General Ledger Accounting
- AR/AP
- Accounting Administration
- Financial Transactions Management
- Financial Analysis and Planning
- Proficient in Microsoft Office, Adobe Systems, Salesfloor, OPUS POS, CRM, ADM, SAP, SPARK, Google Suite
- Income Statements
- Account and Ledger Reconciliations
- Reports Generation
Languages
English
Native or Bilingual
Timeline
Finance Analyst
Singapore Airlines
10.2022 - 01.2023
Finance Administrator
Samsung SDS
07.2021 - 12.2021
Reservations and Ticketing Advisor
Korean Air
11.2018 - 02.2020
Sales and Customer Service Associate
Saks Fifth Avenue
06.2018 - 06.2019
Inflight Sales and Service Coordinator
Cathay Pacific Airways
07.2013 - 01.2016
Computer Help Desk Manager
Washington And Jefferson College
08.2011 - 07.2012
International Business Administration
Beijing Foreign Studies University
Business Communications
Washington And Jefferson College
Similar Profiles
Jagdish BhojwaniJagdish Bhojwani
General Manager Nordics at Singapore AirlinesGeneral Manager Nordics at Singapore Airlines
Marco WeeMarco Wee
Cabin Crew at Singapore AirlinesCabin Crew at Singapore Airlines
Nisha SemaNisha Sema
Cabin Crew at Singapore AirlinesCabin Crew at Singapore Airlines
Man Chun ChengMan Chun Cheng
Cabin Crew at Singapore AirlinesCabin Crew at Singapore Airlines
Steven G. OfstedahlSteven G. Ofstedahl
Senior Training and Education Specialist at Terumo NeuroSenior Training and Education Specialist at Terumo Neuro