Ashley Jones
Clifford,ON
Summary
Enthusiastic and reliable person who takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Harry Stones Social House
08.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Dishwasher and Food Prep
Kettles Back Home Cookin'
05.2021 - 07.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
Diploma - Hairdressing
Voila Institute Of Hair Design
Waterloo, ON08.2024
Certificate - Makeup Design
Voila Intstitue Of Hair Design
Waterloo, ON05.2024
High School Diploma -
Norwell District Secondary School
Palmerston, ON06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Upselling techniques
- Conflict and Complaint Resolution
- Staff Training
Smart Serve Training
Expiry Date: 2028-02-26
Customer Service Training
Flashpoint, 2019
Timeline
Waitress
Harry Stones Social House
08.2022 - Current
Dishwasher and Food Prep
Kettles Back Home Cookin'
05.2021 - 07.2022
Diploma - Hairdressing
Voila Institute Of Hair Design
Certificate - Makeup Design
Voila Intstitue Of Hair Design
High School Diploma -
Norwell District Secondary School
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