Ashley Hudson
Fall River,NS
Summary
Experienced Customer Service Manager with over15 years of experience providing thorough and skillful support to a diverse clientele. Known for accuracy and attention to detail. Seeking to obtain a position with a well distinguished company to expand my knowledge in an industry with responsibilities that effectively utilize my communication, account management, customer service and reconciliation skills.
Overview
18
18
years of professional experience
Work History
Stay At Home Parent
Stay at home Parent
Fall River, NS
2017.11 - Current
- Spent just over 6 years till present raising a daughter and son
- Now keen on returning to the workforce.
Customer Service Manager
Maritime Coffee Services & Aquaviva Water
Fall River, NS
2006.11 - 2017.09
- Invoice Entry to ensure accurate filling of orders, proper billing and prompt payment
- Account set up/removal for all system accounts
- Account maintenance as needed to keep client history & information up to date
- Accounts receivable/payable, direct deposits, credit card processing & tally, and daily banking
- Incoming/outgoing customer calls, service calls, taking orders, rectifying all issues in a timely manner ensuring customer satisfaction
- Organization of field service technicians for filter change out and service on equipment.
Customer Service Representative
Advantage Wireless (Telus Mobility)
- 2006.01
- Provided customer service while interfacing with customers
- Manage customer account changes such as equipment upgrades, rate plan changes, account set up, payments etc
- Achieve sales quotas of cellular phones, data equipment and accessories
- Inventory control and merchandising
- Responsible to order adequate stock.
Customer Service Associate
Convergys’s
- 2004.01
- Answered incoming customer care calls for AT&T Wireless customers
- Provide outstanding quality customer service and achieve quality goals of 90%+
- Reliable and punctual attendance record
- Achieving customer enquiries on the first call
- Adjusting invoices, receiving payments, making account changes etc.
Education
1st year Bachelor of Arts -
Saint Mary’s University
05.2004
High School Diploma -
Eastern Shore District High School
06.2001
Skills
- Customer relationships
- Customer service
- Client retention
- Answering queries
- Resolving problems
- Evaluating customers
- Account management
- People management
- Up selling
- Advisory skills
- SAGE ERP/ ACCPAC 500 (Simply Accounting)
- Microsoft office suite
References
References available upon request
Volunteer Experience
- Evangel Pentecostal Church – Sunday school leader / Program Manager for the children’s camp
- DASC – Assisted with bowling night for disabled adults
- Ark Shelter – Christmas Cards
- Ark Shelter – Cooked Sunday dinner
Timeline
Stay At Home Parent
Stay at home Parent
2017.11 - Current
Customer Service Manager
Maritime Coffee Services & Aquaviva Water
2006.11 - 2017.09
Customer Service Representative
Advantage Wireless (Telus Mobility)
- 2006.01
Customer Service Associate
Convergys’s
- 2004.01
1st year Bachelor of Arts -
Saint Mary’s University
High School Diploma -
Eastern Shore District High School