Ashley Hoppichler
St. Catharines,ON
Summary
Hospitality Professional with over ten years experience ranging from hotels to wineries. Attentive to customer needs in a warm and friendly manner. Excellent problem solver and multitasker with high attention to detail and customer service. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Polson Events
06.2021 - 12.2022
- Managed day-to-day business operations, planned and organized artisan markets
- Assessed income and expenses and adapted plans to improve profit levels.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Obtained necessary permits and licenses to operate.
- Exceeded expectations of our clients to ensure an amazing event.
Lead Server & Tasting Room Manager
50th Parallel Estate Winery
03.2015 - 10.2019
- Oversaw daily operations of service team, delegated tasks, trained and motivated staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Exceeded customer expectations to ensure positive dining experience
Store Manager
The Apple Market
11.2013 - 01.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Basic accounting.
Food and Beverage Manager
Sparkling Hill Resort And Spa
04.2010 - 09.2013
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Implemented all service standards and menus.
Assistant Food and Beverage Manager
Predator Ridge Resort
04.2009 - 04.2010
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
Education
Certification - WSET Level 3 Wine And Spirits
04.2009
Applied Degree - Culinary Operations
04.2008
Diploma - Culinary Arts
10.2005
Skills
- Hiring Procedures
- Vendor Relations
- Staffing
- Budget Management
- Friendly, Courteous, & Service Oriented
- Solid Written & Verbal Communicator
- Poised Under Pressure
References
James Tiveron, The Apple Market, james@theapplemarket.ca, 905-848-4840
Sheri-Lee Turner-Krouzel, 50th Parallel Estate Winery, sherilee@50thparallel.com, 403-809-7437
Hans-Peter Mayr, Sparkling Hill Resort and Spa, hans-peter.mayr@sparklinghill.com, 250-275-1556
Timeline
Owner/Operator - Polson Events
06.2021 - 12.2022
Lead Server & Tasting Room Manager - 50th Parallel Estate Winery
03.2015 - 10.2019
Store Manager - The Apple Market
11.2013 - 01.2015
Food and Beverage Manager - Sparkling Hill Resort And Spa
04.2010 - 09.2013
Assistant Food and Beverage Manager - Predator Ridge Resort
04.2009 - 04.2010
Independent Wine Education Guild (IWEG) - Certification, WSET Level 3 Wine And Spirits
Culinary Institute of Canada - Applied Degree, Culinary Operations
Culinary Institute Of Canada - Diploma, Culinary Arts
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