Ashley Hogan
KITCHENER,Ontario
Summary
Team player with more then 20years in the customer service industry. Recognized for my ability to communicate with customers and provide exceptional service .
Overview
23
23
years of professional experience
Work History
Resource Manager
GradaWorld
Mississauga, Ontario
05.2024 - Current
- Assist in managing work for security officers
- Allocate task to the security officers according to operational needs.
- Collaborate in improving work procedures.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
Office Administrator (Contract 5months)
Ceva
Guelph, ON
01.2023 - 05.2023
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Completed basic bookkeeping and document filing.
OFFICE MANAGER
Top To Bottom Cleaning
Kitchener, ON
06.2018 - 12.2022
- Hiring of team members and training
- Planned and prepared employee work schedules.
- Resolved customers complaints by explaining the best solutions and following up.
- Meeting with potential clients,giving quotations for jobs and explaining procedures.
- Assisted with developing workplace safety procedures
- . Conducted performance reviews for staff employees.
- Created and reviewed schedules, maintaining staffing levels to meet service goals.
- Delivered quality customer service to staff and customers.
- Computed wages and deductions and entered data into computers
- . Kept track of leave time, such as vacation, personal and sick leave, for employees.
- Distributed and collected timecards each pay period.
CLEANER/DRIVER
HOUSE, Prestige Cleaners
Kitchener, ON
01.2014 - 07.2016
- Responsible for getting myself and team members to jobsites in a timely manner.
- Cleaning of entire homes or specific jobs as requested by the client
- Maintaining proper supplies for my team
- Sanitized tables and countertops with cleaning solutions. Wiped down windows and mirrors with glass cleaner.
- Delivered goods and services to customers on time and in excellent condition.
GENERAL LABOR WORKER
Les Ent.Rejean Allarie Ltee, Ashley Hogan
Terrebonne, QC
04.2010 - 12.2013
- Mixed cement, sand and water to produce concrete, grout and slurry.
- Checked forms that held concrete to see that are properly constructed.
- Operated power vibrator to compact concrete.
- Cleaned chipped area and inspected surface to determine finish
HEAD RECEPTIONIST
Warren's Esthetics Day Spa
Brampton, ON
01.2002 - 12.2009
- Checked visitors in Operated multi-line telephone system to answer incoming calls
- Heard and resolved complaints from customers and public.
- Received payments and recorded receipts for services.
- Scheduled appointments and maintained and updated appointment calendars.
- Scheduled and confirmed appointments for clients or customers.
- Balancing of cash at end of day Opening and closing of spa
- Received parcels, routed mail and opened packages for staff.
Education
Some College (No Degree) - Addictions And Mental Health
CDI College
Skills
- Training and Development
- Orientation and Training
- Flexible Schedule
- Travel Arrangements
- Contract Administration
- Multi-Line Phone Systems
- Customer Service
- MS Office
- Team Building and Leadership
- Recruitment and Hiring
- Pre-Employment Screening
- Talent management
- Staff Management
Timeline
Resource Manager
GradaWorld
05.2024 - Current
Office Administrator (Contract 5months)
Ceva
01.2023 - 05.2023
OFFICE MANAGER
Top To Bottom Cleaning
06.2018 - 12.2022
CLEANER/DRIVER
HOUSE, Prestige Cleaners
01.2014 - 07.2016
GENERAL LABOR WORKER
Les Ent.Rejean Allarie Ltee, Ashley Hogan
04.2010 - 12.2013
HEAD RECEPTIONIST
Warren's Esthetics Day Spa
01.2002 - 12.2009
Some College (No Degree) - Addictions And Mental Health
CDI College
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