Ashley Hobbs

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

CUSTOMER SERVICE:

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Provided excellent customer service and maintained a clean and organized check out area.
• Delivered prescription medication and special order products to customers homes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Used POS system to enter orders, process payments and issue receipts.
• Accurately activated, sold and redeemed OLG and scratch tickets.

INVENTORY CONTROL:

• Conducted inventory counts and documented results in computer system.
• Ordered and received stock weekly/monthly and reviewed invoices and ensured proper delivery of products.
• Stocked, priced merchandise and set up new sales displays weekly.
• Maintained a balanced cash drawer at beginning and end of shift.

OTHER DUTIES:

• Filed prescription medication receipts.
• Issued monthly statements to customers for overdue prescription accounts.
• Proper disposal of expired medication and used needles.

• Kept facilities clean, neat, and organized.
• Prepared and sold food and drinks in the canteen.
• Maintained kitchen cleanliness to Health Unit standards.
• Sold lift tickets and ski merchandise.
• Assisted with inventory management to ensure adequate stock levels were maintained.
• Greeted customers and offered them assistance.
• Balanced cash drawer at beginning and end of shift.