Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Affiliations
References
Timeline
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Ashley Hoang

Edmonton,AB

Summary

Dynamic and results-driven Makeup Artist with a proven track record at XO Rouge, excelling in client consultation and relationship management. Adept at customizing services to enhance customer satisfaction, demonstrating strong sales techniques and effective communication. Recognized for maintaining high standards of service and fostering repeat business through exceptional client interactions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Makeup Artist

Self Employed
Edmonton, Alberta
05.2019 - Current
  • Maintained counter hygiene standards with sanitized display units, tools and testers.
  • Designed customized makeup looks to meet client specifications and satisfaction.
  • Responded to customer inquiries by phone, email, and in person.
  • Maintained high standards of customer service.

Restaurant Server

Stanhope Eatery
Edmonton, AB
11.2022 - 10.2023
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Stocked server areas with supplies before, during and after shifts.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Cocktail Server

Rivercree Casino
Edmonton, Alberta
02.2023 - 05.2023
  • Checked identification prior to serving.
  • Performed opening, closing duties such as setting up, breaking down the bar area.
  • Adhered to all company policies regarding responsible alcohol service practices.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Adhered to all food safety and quality regulations.

Lash Artist

XO Rouge
Edmonton, Alberta
12.2019 - 12.2022
  • Developed strong rapport with clients to gain repeat business and improve overall sales.
  • Created a welcoming atmosphere for clients by providing excellent customer service.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.

Restaurant Server

Mikado
Edmonton, Alberta
06.2017 - 08.2018
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Sales Associate

Vo Jewellers
Edmonton, Alberta
08.2016 - 12.2017
  • Handled customer complaints in a professional manner.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

Archbishop MacDonald
Edmonton, AB
06-2012

Skills

  • Client consultation
  • Customer service
  • Time management
  • Sales techniques
  • Team collaboration
  • Effective communication
  • Problem solving
  • Client relationship management
  • Attention to detail
  • Inventory management
  • Sales and upselling
  • Social skills
  • Conflict resolution
  • Adaptability and flexibility
  • Multitasking capacity
  • Reliability

Languages

Vietnamese
Professional
Cantonese
Limited

Certification

  • ProServe (2023-2028)
  • ProTect (2023-2028)

Affiliations

  • Over 7 years of experience delivering exceptional customer service across diverse environments
  • Skilled in resolving customer complaints with efficiency and professionalism
  • Proven ability to enhance customer satisfaction and foster long-term loyalty
  • Strong attention to detail, ensuring accuracy and consistency in all tasks
  • Excellent memory for returning customers, creating a personalized and welcoming experience

References

References available upon request.

Timeline

Cocktail Server

Rivercree Casino
02.2023 - 05.2023

Restaurant Server

Stanhope Eatery
11.2022 - 10.2023

Lash Artist

XO Rouge
12.2019 - 12.2022

Makeup Artist

Self Employed
05.2019 - Current

Restaurant Server

Mikado
06.2017 - 08.2018

Sales Associate

Vo Jewellers
08.2016 - 12.2017

High School Diploma -

Archbishop MacDonald

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Ashley Hoang