Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Hissong

Clovis

Summary

Methodical director with several years of comprehensive experience overseeing daily operations of company or organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Strategic Business Services and Employee Benefits leader with 20+ years of experience building and scaling revenue-generating divisions, developing innovative service offerings, and driving growth, retention, and operational

Overview

25
25
years of professional experience
1
1
Certification

Work History

Business Services Director & Client Advisor

World Insurance
Fresno
03.2023 - Current
  • Sold agency to World in 2023
  • Lead strategy and execution of value-added business services and employee benefits solutions across client portfolio

• Design and implement complex account strategies to drive growth, retention, and client engagement

• Expand service offerings across existing clients to increase cross-sell opportunities and long-term value

• Manage vendor relationships and partnerships to ensure competitive, high-value service delivery

• Collaborate cross-functionally to align sales, service, and operational execution

• Oversee client strategy, including plan design, RFPs, and enrollment execution

  • Led strategic initiatives to enhance customer engagement and retention programs.
  • Developed comprehensive training programs for new staff on insurance products and business services.
  • Analyzed market trends to inform policy adjustments and service offerings.

LCIS

Vice President, Business Services, Sales
Fresno
05.2001 - 03.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Fresno State
Fresno, CA

Skills

  • Strategic planning
  • Client engagement
  • Account management
  • Market analysis

Business Services Strategy & Development

Complex Sales & Account Planning

Vendor & Partnership Management

Revenue Growth & Retention Strategy

RFP Development & Market Placement

Cross-Sell & Upsell Strategy

Team Leadership & Talent Development

Operational & Process Improvement

Certification

  • Life & Health: CA #0E77486

Timeline

Business Services Director & Client Advisor

World Insurance
03.2023 - Current

LCIS

Vice President, Business Services, Sales
05.2001 - 03.2023

Fresno State
Ashley Hissong